Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
1
Dont recommend
on September 4, 2019
Posted by: Cal805661
from NM
I bought 3 of them a week ago and they all keep freezing. Should have read the reviews before buying
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 5, 2019
We hate to hear you were unhappy with the Blu-ray player and have troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst product I have ever bought
on September 14, 2019
Posted by: Les11
from Portland, OR
I returned it after 14 days and bought something else. Slow to download, freezes constantly, voice and audio not syncronized, needs frequent pull power to rest.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
Thank you for your review of this LG Blu-ray player. I am sorry to hear that it experienced a few issues and that you had to return it.
Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Wifi content freezing constantly .
on September 16, 2019
Posted by: J Damasiewicz
from Oklahoma city
I have had this player for 4 days and wish I hadn't .the player itself works fine but as far as wifi forget it
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000.
Written by a customer while visiting lg.com
Posted by: CAM59
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works ok, but when internet stops it sometimes freezes up &has to be unplugged to start over
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kaustin5
from Nampa, ID
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this item at a local store seeing that it was on sale. I was looking for a different brand but since I had experience with LG phones I knew this was a great product. So far it is working wonderfully. I am looking forward to learning about all of the options in using this Blu-Ray player.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dcline48111
from Van Buren twp, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this because it plays Blueray and Dvd plus the xtra features.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tgod
from Wss Wv
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this months ago but haven’t really had time to use it until a few days ago and I will say that I’m super impressed. All around best device in my home
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: happyboy
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] Picture quality is great. My dvd player was very to set up and learn to use.
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com