Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Posted by: WP73
from Plano, TX
Verified Purchase:Yes
Unfortunately, the streaming services could not be launched successfully nor the error corrected. After working with LG customer service, it was determined the unit was faulty. However, I give high marks to LG customer service. They were very helpful. .
Pros: ease of use, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 15, 2019
That's not good! We're sorry to see that you've run into these issues with your Blu-ray player. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: DMP dmp
Verified Purchase:Yes
Downloads are always slow and interrupt viewing constantly, along with closed-captioning not working correctly. Extremely frustrating when just trying to relax. Will probably return this item within the sixty days.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 16, 2019
Please contact LG Customer Support so that we can better investigate your issues with your Blu-ray player and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: nomad55
Verified Purchase:Yes
[This review was collected as part of a promotion.] bought a month ago love how it works would buy agian
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: aeiou5
Verified Purchase:Yes
[This review was collected as part of a promotion.] I needed to update my bluray player and found a good deal on this model. It has met all of my expectations so far.
Pros: ease of use, Features/Settings, Quality
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Product
on July 23, 2019
Posted by: hogfan71646
from Monroe, LA
Drops internet constantly which makes streaming useless. Then it freezes and the remote becomes useless too. Worst blue ray player I've ever purchased. Going to try to take it back to Wal-mart but I'm sure they won't take it
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
2
Response from lg.comBy Chris, Customer Service, July 24, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing and not connecting to your router. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Read before buying
on August 29, 2019
Posted by: Anonymous0001
from California
Whatever internal WiFi connection LG uses in this product is literal garbage. I get speeds upwards of 1GBs and a little less for WiFi. The media player is about 14 feet away from the router and it still freezes, won’t connect, and/or has the worst quality picture I’ve ever seen. However, my gaming console is around 25 feet away and has two walls between it and the router and can still stream perfectly fine without freezing or having poor picture quality. Don’t buy this LG product it is absolutely a waste of money.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, August 29, 2019
That's not good! We're sorry to see that you've run into these issues with your Blu-ray player. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Ivybob
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wanted the player so the kids could watch movies instead of tv
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Dont buy horrible product
on September 1, 2019
Posted by: Redhood38
from California
[This review was collected as part of a promotion.] Bought this product for my parents to give them a better dvd play and put netflix on for them. And right out the box this had soo many issues doesnt play the apps like its suppose to and freezes all the time
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 3, 2019
We hate to hear that you are having trouble with the applications on your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com