Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
4
Great device. Does a lot for the size.
on August 4, 2017
Posted by: goff40
from Charleston, WV, United States
[This review was collected as part of a promotion.] We have owned this device for a few months now and are quite pleased. The operation is smooth and the internet connection is easy and works great. The wireless interphase works all through the house with all devices on the network. Thank you LG for another wonderful device!
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great 3D Player................
on September 13, 2017
Posted by: jwq63
from NC, United States
[This review was collected as part of a promotion.] I love this player for its small size and the picture is great and I mainly bought it for the 3D picture and it delivers a great 3D picture on my 2016 E6Oled tv. Also it delivers a great DVD and BlueRay experience as well............
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Horrible
on September 24, 2019
Posted by: LydiaJ
from Seattle, WA
This is the biggest waste of money ever. The software needs updating, it freezes up constantly and the only fix is to unplug it and plug it back in. Sometimes you have to do that several times. The streaming apps hardly ever work, in fact Netflix is the only app I have gotten to work and it has a lot of trouble. I literally have nothing good to say about it.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 24, 2019
We hate to see you are having trouble with the connectivity of your Blu-ray player. You can troubleshoot the issues with streaming and WiFi from the following article: https://www.lg.com/us/support/product-help/CT00000299-1425327159443 If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000.
Written by a customer while visiting lg.com
Posted by: Jenbezzy
from Brentwood, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this because it showed the Hulu app and that’s the only reason I bought it but there is no Hulu app. Why is it advertised with it and not on there??
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
4
Response from lg.comBy Chris, Customer Service, February 18, 2020
Despite our negotiations, Hulu decided to remove their application from a few of our models. Unfortunately, this model was one of them. If you have additional questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
It sucks
on July 7, 2020
Posted by: CCBarker
from Texas
It freezes when I watch You tube or Netflix and you cannot turn off with remote you have to unplug device, also Blue rays and dvd freeze
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2020
We are sorry to hear that the product did not meet your expectations. We are continuously working to improve our products. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not user friendly
on September 12, 2020
Posted by: Gaede
Bought it to put Hulu into it. Box said it was included get it home Hulu is not on it no App Store on it and no way to download. None of the guides available are able to provide accurate information on how to download. Will be tossing this In the garbage. Waste of money.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 17, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
BP550 3D Bluray player
on August 9, 2015
Posted by: Eggy
from Ohio, USA
This Bluray player is very good and has quality picture an ample applications such as Vudu,Hulu Plus, Youtube an many others. The drawback is when using apps they tend to mess up here an there an the remote would serve better with a full keyboard on back like my other 3d player that way when you have many movies an tv shows you spell out in the search bar much easier. Other than that price is good an very small that it will fit almost anywhere on your tv stand.
Pros: Quality, easy to use, Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
freezes and hang-ups -> will be returned tomorrow
on November 11, 2015
Posted by: mick12345
from Germany
bought the player some days ago and all attempts at making internet apps work proved futile:
vtuner: complete hang up (has to be resolved by leaving the player unplugged for quite some time);
youtube: crash a few minutes into playing a vid.
and so on and so forth.
the dvd I tried led to a crash too and only the third attempt worked. playing from a usb hdd stalled or froze the player for several minutes, then resulting in a restart.
I had run the latest fw update first thing upon reception - either the firmware is faulty or the player is defective in some way.
also with the crashes the player loses all settings made so far and has to be set up completely again (entering the wlan password via the remote is not funny if you have to do it more than 10 times in a row...).
vtuner: complete hang up (has to be resolved by leaving the player unplugged for quite some time);
youtube: crash a few minutes into playing a vid.
and so on and so forth.
the dvd I tried led to a crash too and only the third attempt worked. playing from a usb hdd stalled or froze the player for several minutes, then resulting in a restart.
I had run the latest fw update first thing upon reception - either the firmware is faulty or the player is defective in some way.
also with the crashes the player loses all settings made so far and has to be set up completely again (entering the wlan password via the remote is not funny if you have to do it more than 10 times in a row...).
a shame, really - playing discs is almost silent and picture quality is good as well.
as I purchased the bp350 to add internet/network capability to my "not smart" lcd-tv this is a no-buy for me. unfortunately.
I had quite good experiences with the bp420 a family member owned, but hoped that the new bp350 would add some more features (apart from the obvious wifi).
the only feature I found, however, were crashes.
I will check out the "old" bp620 now (because of the additional rca-jacks for audio and the better remote), if that device does not work, as well, I'll chose a player from another manufacturer.
you can do better, lg. please do.
as I purchased the bp350 to add internet/network capability to my "not smart" lcd-tv this is a no-buy for me. unfortunately.
I had quite good experiences with the bp420 a family member owned, but hoped that the new bp350 would add some more features (apart from the obvious wifi).
the only feature I found, however, were crashes.
I will check out the "old" bp620 now (because of the additional rca-jacks for audio and the better remote), if that device does not work, as well, I'll chose a player from another manufacturer.
you can do better, lg. please do.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com