Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Posted by: Mr Burt
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is really a nice unit very clean & sharp images great for watching your favorite movies we have enjoyed this very much
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Horrible, DO NOT BUY!!!!!!!!
on June 5, 2019
Posted by: Samantha0911
from New Lisbon, WI
We purchased this about a month ago and have had nothing but issues. We bought this for the ability to stream Netflix and YouTube. Freezes constantly or won't connect to the internet at all. Will never purchase an LG product again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 6, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Jazzmonkie
from Tempe AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] My first blu-ray player. It makes DVD look better but will not remember the stop points of multiple DVDs, only BDs. The remote is a little smaller than I like but it works fine. LGs customer service is very responsive in addressing any issues or questions.
Pros: Performance, Quality
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com
Posted by: ahurst1229
from St Joseph, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I only bought the BP350 a couple of weeks ago but immediately found it to be extremely user friendly. The quality is great!
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: davmel
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this player to use for the WiFi with Netflix, You Tube, Etc. It worked for one app, but kept stopping on Netflix and actually froze up on You Tube. So we
returned it. Bought a different brand and it works great. Maybe because the new one we bought is the same brand as the tuner??? Neither were the brand of the TV.
returned it. Bought a different brand and it works great. Maybe because the new one we bought is the same brand as the tuner??? Neither were the brand of the TV.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, June 11, 2019
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We hope you continue to allow us to provide for your home entertainment needs. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Nick1294
from Westminster, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned several DVD and Blue Ray Players over the years manufactured by Samsung and Sony. I have never seen one that seems to have zone issues with certain discs. Still looking at this. If you have any suggestions on fixing this issue please advise.
Pros: Style/Design
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Robniel
from Houston TX
Verified Purchase:Yes
Works fine with my LG TV, but had to acquire hookup cable separately at extra cost -- not too owner friendly. The owner's manual (54 pages) was also not included and had to be accessed online -- also not too owner friendly.
Pros: Performance
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Get a different one
on July 7, 2019
Posted by: kms12
from colorado
Yesterday we purchased an LG BP350 SMART BLU-RAY PLAYER. Yesterday the DVD player opened HULU and played a few episodes of a show no problem, Today the DVD player wont even open the application of HULU and when I open the netflix app. it actually opens the netflix app and lets you choose a show, but once you click on the show it freezes and will not let you do anything after that. I have had to unplug the DVD player just so the freeze screen goes away.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, July 8, 2019
That is not good. It sounds like we'll need to walk through some troubleshooting for your Blu-ray player. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com