Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
3
Not happy...
on May 8, 2015
Posted by: Mari82
from San Antonio, TX, USA
I got this product because I loved the idea of having a streaming device along with a Blu-ray player all in one without having it be a bulky piece such as my Xbox. However I was really disappointed because I have been unable to stream Netflix. I have tried everything that has been suggested by other bloggers and the manual and nothing, it will not work I just keep getting the error code! Needless to say I am very disappointed and therefore returning this product.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
BP550 freezes repeatedly
on May 27, 2015
Posted by: Fred M
from Seattle, WA, USA
When selecting the icons at the bottom of the screen, or selecting the 'premium' icon I get the black screen with the red circle (meaning the unit is thinking) then ti goes back to where I started. It does this about 90% of the time.
I have turned off/on, unplugged/plugged, updated the software. Next step is to return it to the store.
Pros: easy to use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Good product, good price.
on August 23, 2015
Posted by: MF
from North Carolina, USA
would recommend. easy to use, i have good experiences with LG products.
Pros: Quality, Features/Settings, easy to use, Performance, Style/Design
I would recommend this to a friend!
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
on March 19, 2017
Posted by: Anonymous
from New Zealand
[This review was collected as part of a promotion.] Had it for a year works great, easy for kids to use
Pros: Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed
on December 18, 2017
Posted by: Dan125
from Indiana
I bought this unit a month ago and find that it freezes most of the time when streaming. I have to unplug the unit just about every time I stream to reset unit. Playing a disk works fine.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, December 19, 2017
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on December 24, 2017
Posted by: Hatesjunk
from Okc
I bought this junk 8months ago and it hasn't EVER been able to read a bluray and now it won't read a disk period. Don't waste your money you will be highly disappointed unless you like stuff that don't work properly
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 27, 2017
It sounds like we'll need to walk through some troubleshooting for your blu-ray player. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP
Written by a customer while visiting lg.com
Posted by: Michel23
from Mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this for watching French DVD and BD.
It does that very well but the UI is the worst I have seen since the 90s.
It does not have basic features (e.g. counter for elapsed time) and displays "feature unavailable" regardless of the button I press.
It does that very well but the UI is the worst I have seen since the 90s.
It does not have basic features (e.g. counter for elapsed time) and displays "feature unavailable" regardless of the button I press.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
2
Response from lg.comBy Chris, Customer Service, February 3, 2018
If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Waste of Money
on November 29, 2018
Posted by: Amanda4869
from Wyoming
I bought this in hopes that I could stream Netflix and Hulu from my room. Nope every once in a while it might let me watch Hulu and as far as Netflix goes it has very poor streaming quality. The stupid thing doesn’t turn off with the remote or power button most of the time, I have to unplug it from the wall. Spend the extra $$ on a decent product you won’t be sorry
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy CS, Social Media , November 30, 2018
That's terrible to know you've had to experience such unfortunate mishaps with this player. I appreciate the feedback needed to alert us about the matter. I too would be frustrated with pre-installed apps not working properly. If you're in need of support or assistance reach out via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/. Thanks! ^ CS
Written by a customer while visiting lg.com