Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
2
Premium Channels
on January 8, 2017
Posted by: krookkiller
from Manvel, TX, United States
[This review was collected as part of a promotion.] I have two of these blu-ray players, with wi-fi capability to use premium channels. I thought it was just one because it was older, however the new one is doing the same thing. They will stop loading the premium channel images and info. you have to go back, then select the item again then it may display. I have tried powering it off on, even unplugging power completely. But they both new and old blu-rays still do the same thing. Not locking up, just not fully loading menus and images. Like a possible not enough memory. I don't think I will take a chance on buying another LG Blu-ray Player. Two (2) of my LG TV's have premium channels, though one has no HULU. They do not hesitate to load images, also tested with the external Blue-ray players. The problem follows the Blue-ray players. I use the players on an LG TV without wi-fi and premium channels, the problem happens. On the LG TV without HULU but the other premium channels, same issue.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Streaming channels freezing
on November 25, 2017
Posted by: Jacqweline
[This review was collected as part of a promotion.] When I 1st purchased this product I have problem with Netflix and Hulu freezing while shows were being viewed, so I put it removed it from my television. Recently I reconnected the player and it is still having the same issues, I was hoping they would have created a fix for this problem. I guess I am the only 1 having this problem.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Chris, Customer Service, December 14, 2017
We have some troubleshooting you can try in our help library article found here http://www.lg.com/us/support/product-help/CT10000018-1434403325217-others If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
LG - Fix it, please!
on February 8, 2018
Posted by: NoWorries32
from South Jordan, UT
Why hasn't LG done a software upgrade yet to fix the freezing on Netflix streaming? Or why hasn't LG posted something online or on these reviews to give consumers instructions on how to fix? I've done the software update. YouTube works fine. Please LG, for the love of the 3 LG TV's I have, the washer and dryer, and the Refer - Restore my faith in LG with this DVD player and do a software update to fix it!!!!
No, I would not recommend this to a friend.
Response from lg.comBy Chris, Customer Service, February 9, 2018
Thank you so much for the feedback. We have filed a complaint on your behalf, regarding the Netflix application, to let our R&D team know your dissatisfaction with our Blu-ray player. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Good product, missing wanted APP.
on July 26, 2015
Posted by: Gary
from San Diego, CA, USA
Generally LG makes a very good product.
One of the main reasons for this purchase is the box shows ability to receive youtube. Youtube app is no longer available for this product. Misleading info on the box. Suggest asking for demo of all advertised apps. I have never had a poor performance from any LG product. I,m taking this product back for missing APP only, NOT poor product quality.
One of the main reasons for this purchase is the box shows ability to receive youtube. Youtube app is no longer available for this product. Misleading info on the box. Suggest asking for demo of all advertised apps. I have never had a poor performance from any LG product. I,m taking this product back for missing APP only, NOT poor product quality.
Pros: missing advertised app
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Disc playing fine all other features very poor
on December 29, 2015
Posted by: Riley2009
from Uk
Bought this and setup within one hour I'm returning... Wi-Fi receiver is poor so signal is low even close to router, dlna detects your servers but doesn't load any film regardless of "accepted formats crashed twice in the hour and because of poor Wi-Fi on demand services such as Netflix are all but useless very dissapointed LG
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
LG Electronic-BP350
on August 29, 2017
Posted by: Badboy31082
from Sandersville, GA, United States
[This review was collected as part of a promotion.] This player keeps freezing up and I have to unplug it.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Written by a customer while visiting lg.com
Posted by: Maggie61
from Rhode island
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was given as a gift and so happy with it. Very easy to use
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Do NOT buy this product
on September 20, 2013
Posted by: Joey
from Cincinnati, OH, USA
I purchased the lg BP550 Blu-Ray Player and I regret spending the Money. The player keeps LOCKING up to where you can only click on setup. It is connected to the internet but keeps asking for updates then fails to load the updates. It will not take manual updates from a flash drive. It is nothing more than a energy using paper weight.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com