Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
1
Poor product!
on December 30, 2022
Posted by: BP 350
from Kewaskum, WI
If a Blue Ray player has an LG logo on it. DO NOT BUY IT!
The BP350 does not have an alternative option for connecting to a router except for the wireless connection. Unfortunately, this option fails to connect. Worse, the fact that it doesn’t connect is displayed as a warning message that needs a response while a disk is playing.
The unit does not have a play switch. If the remote fails, it is impossible to play a disk. The remote fails frequently. Replacing the battery has no effect.
If it were possible to connect to the internet, the streaming options are so primitive as to render them useless. It cannot be expanded.
The BP350 does not have an alternative option for connecting to a router except for the wireless connection. Unfortunately, this option fails to connect. Worse, the fact that it doesn’t connect is displayed as a warning message that needs a response while a disk is playing.
The unit does not have a play switch. If the remote fails, it is impossible to play a disk. The remote fails frequently. Replacing the battery has no effect.
If it were possible to connect to the internet, the streaming options are so primitive as to render them useless. It cannot be expanded.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, January 3, 2023
We're sorry to hear this, and want to thank you for taking the time to communicate with LG about your experience with your LG Blu-Ray player. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Rob123p
from Lewisville, TX
Verified Purchase:Yes
I bought the player and have not been able to get it working.
Quality
1
Features
1
Value
1
Response from lg.comBy Bridget Joyce Galon, LG Social Media, January 16, 2023
Thank you for reaching out, and for informing us about your experience. Please know that we're always at your service. To start, let's move to a platform that supports back and forth messaging. You may send us a private message about your concern, and include the model number of your LG DVD (BP350), and your contact info, on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. ~Bridge
Written by a customer while visiting lg.com
Posted by: wkh2237
Verified Purchase:Yes
Great picture and easy to set up. A great buy for sure.
Written by a customer while visiting lg.com
Customer Rating
5
Great Buy for its Price
on March 24, 2017
Posted by: VictorRP
from Oxnard, CA
[This review was collected as part of a promotion.] It may come off as secondary gadget, but it really does wonders, with BluRay selling the packages with HD videos and Regular videos, the blu ray disc wins in higher coloration on the television, in essence: movies looks way better in BR disc.
Also, the Streaming comes off very close to that of BR quality. Not sure if that is dependent on the DSL connection... I'm at 75Mbps.
Also, the Streaming comes off very close to that of BR quality. Not sure if that is dependent on the DSL connection... I'm at 75Mbps.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible!!!!!
on September 16, 2017
Posted by: Shrimpdiablo
from Artesia, NM, United States
I bought this two weeks ago!!it freezes all the time ..i have to enter my password constantly and it won't stay connected to the internet!!!waste of money!!!
No, I would not recommend this to a friend.
Written by a customer while visiting lg.com
Customer Rating
3
on November 6, 2017
Posted by: athobbs
from Hobbs, NM
I'm a little disappointed in the software. If the BP350 is not set for the Quick Start or Fast On option it will not remember the log in to the WIFI network. causing you to have to re-enter it. Secondly, when watching a movie on the USB, flashdrive, if you "Stop" and quit, it does not remember where you left off. You have to fast forward from the beginning all over again. It does remember when you stop a DVD or blueray disk. The software is not intuitive. Overall I give it 3 stars for average.
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
4
Response from lg.comBy Chris, Customer Service, November 7, 2017
thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. Greatly appreciate the feedback and sorry the Blu-ray player did not meet your expectations. ^CP
Written by a customer while visiting lg.com
Posted by: Kokomo Joe
from Atlanta metropolitan, Ga
Verified Purchase:Yes
Poor wifi connection, Netflix app does not respond as often as it does actually work. Network checks out fine with 10 to 13 MBPS . Limited, poor selection of apps.
Positive note, menu is easy to use and picture quality is good. Unfortunately,,, the cons out way the pros.
Positive note, menu is easy to use and picture quality is good. Unfortunately,,, the cons out way the pros.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Response from lg.comBy Amber, Customer Service, August 27, 2018
We hate to hear that. Drop us a line on Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
WARNING don't run software update 6-29-15
on June 29, 2015
Posted by: pengy
from Fort Worth, TX, USA
The device was JUST fabulous for few days, but whatever you do, DO NOT RUN the software update that REMOVED the Amazon Portal and removed the SETTINGS>OPTIONS menu. Without OPTIONS menu unit cannot be reset to factory defaults, LG customer service said I should return the UNIT. MAYBE if you don't RUN UPDATE you'll be OK? I will give LG a few days to put out a new update, then I will most likely return two BP350s and get something else. Was perfectly happy with previous LG products, this careless update made me very sad :(
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com