Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
2
Don't waste your money
on April 18, 2020
Posted by: Rocker521
from Montana
[This review was collected as part of a promotion.] Bought this a week a go to connect to a second TV. The idea was to not to have to get another fire stick and still need a disc player. All in one unit right. Don't waste your money!!!! It's slow and will not load Prime Video half the time. Very dissatisfied . The only reason I gave 2 stars is the disc player plays good.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TC Handyman
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stopped working after 30 days. Would not startup- stuck on welcome screen.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 11, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Sadly Outdated
on May 3, 2021
Posted by: P802
from Burlington, VT
We bought two of these devices. Now after a month of struggling with using Amazon Prime, we can only get part way through a movie before the Bluray player dumps us off, and we need to relaunch. This occurs on both units.
LG now wants use to send in for service, but the Updates, date back to 2016 - Why isn't there something more current? Why do they only work on 2,4GHz wifi?
LG now wants use to send in for service, but the Updates, date back to 2016 - Why isn't there something more current? Why do they only work on 2,4GHz wifi?
Why is there nothing newer available?
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 6, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. It is possible the streaming services may no longer support updates for this unit. I'd like to see if we can help. Please contact LG Customer Support by private message via Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Windover
from Carmel NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Yes, we still watch DVDs and had not set up a tv to stream anything until purchasing the LG BP350. It was with much trepidation we purchased this smart DVD player for our older flat screen tv and held our breath and began the set up. Very easy, even I could follow it. We are now Streaming!
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: John C 1
from PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrific product at a reasonable price. Easy to use; clear picture; slim design fits perfectly with my LG television.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: mckima
from Highland, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have just used it a few times, but it works very well. I find the controls are simple and intuitive.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Baldguy66
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have thoroughly enjoyed my Blu Ray player.I watch at least one film or documentary per day.It provides me a baby sitter when my Grands are here, And it is a fine addition to my home!
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Garbage brand
on November 18, 2022
Posted by: LG is a Dumpster fire
from ND
It's a crap player, the second one I've bought sadly because it's all the store had. Will not be purchasing LG products at all. It just decided to stop working. It won't play new discs, dvd or blue ray. I got maybe a few months out of it each time. I cannot stress this enough do not buy this product. It will break on you right away. I have to pick recommendation for the review because all other options are straight up dishonest
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 21, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com