Customer reviews from lg.com
LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Average customer rating
3.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
146
4 Stars
62
3 Stars
33
2 Stars
26
1 Star
82
61%of customers recommend this product.
(
181 out of
298)
Customer Reviews for LG - BP550 - Streaming - 3D - Wi-Fi Built-In - Blu-ray Player - Black
Customer Rating
5
Outstanding Customer Service!
on October 16, 2019
Posted by: AuthorNNBrown
from Atlanta
[This review was collected as part of a promotion.] I bought this unit about two months ago but never set it up until this weekend when I got the last of my Infinity Saga MCU. For the love of all things holy, it kept giving me this "press input" and I was exhausted ready to give up on it. Luckily, I reached out to LG Customer Service on Twitter and while the problem turned out to be how the TV's HDMI ports were set up (really? who puts #3 and 4 on the side, but #1 and 2 underneath the component hook ups?), Customer Service hung in there with me and never gave up. I appreciate the time they took to work me through this issue.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
2
No Disney +
on November 29, 2019
Posted by: Micah84
from Saint Louis
Thinking I can connect, like every other smart DVD player, to download Disney +. But it doesn’t let you add ANY apps to it! LG, please change this and update the software so we can add apps!
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
3
Response from lg.comBy Chris, Customer Service, December 2, 2019
We appreciate your feedback and will pass it to our development team for consideration. If you are in need of assistance with using your Blu-ray player, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Written by a customer while visiting lg.com
Posted by: ACFT
from OHIO
Verified Purchase:Yes
[This review was collected as part of a promotion.] IT IS EASY TO SETUP AND THE FUNCTIONS ARE GREAT ALSO
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ACFT
from OHIO
Verified Purchase:Yes
[This review was collected as part of a promotion.] IT IS EASY TO SETUP AND THE FUNCTIONS ARE GREAT ALSO
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wmb1
from COLUMBUS Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this for our bedroom and connected to a lg television. Easy to hook up and gives great pictures on the tv. Remote is easy to use. Would buy again.
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jaysr
from Delano, mn
Verified Purchase:Yes
The unit freezes up. It doesn't respond to the remote control and now the DVD tray won't open so I can't even watch a movie
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 16, 2020
We are sorry to hear you are having issues with your disc drive. For assistance, please give our computer specialists a call at 800-243-0000.
Written by a customer while visiting lg.com
Customer Rating
1
Bought two, they both suck!
on February 11, 2020
Posted by: AmieCinNV
from NV
Got these as a Christmas gift. Both have issues of freezing and popping. So frustrating, can’t even use them at all. Don’t waste your hard earned money!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, February 12, 2020
We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: TennisTony
from New Oxford, Pa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to return it because the sound keep cutting off. It is very difficult to set up if you are not good on a computer. I did not know how to find the technical information I needed to use the features to get streaming services.
I would recommend this to a friend!
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 17, 2020
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com