Customer reviews from whirlpool.com
Whirlpool - Gold 2.0 Cu. Ft. Over-the-Range Microwave with Hood - Stainless steel
Average customer rating
3.3
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
27
4 Stars
13
3 Stars
4
2 Stars
4
1 Star
20
58%of customers recommend this product.
(
38 out of
66)
Customer Reviews for Whirlpool - Gold 2.0 Cu. Ft. Over-the-Range Microwave with Hood - Stainless steel
Customer Rating
1
Don't waste your money!
on April 8, 2015
Posted by: dmrn27
from Findlay, Ohio, United States
I loved this microwave/convection cook when I first saw it. It is visually stunning but unfortunately doe not perform. We had issues the first year we bought and every year since-we are on year five. We have spent hundreds in repairs over the last 5 years -mainly because of the initial investment and then regrettably we had our backsplash cut to fit around it! Terrible product-problems with moisture as others have stated getting in the door panel and causing the control panel to go out. Problems with the fan. Problems with it just quitting completely. Overpriced beautiful piece of junk!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not a durable product
on March 4, 2018
Posted by: ScottH
from St. Louis
Gender:Male
Had this installed when our house was built. It has the same 'ghost' issues as mentioned in other reviews. Control will randomly change on its own whether your using it or not. We make sure to unplug it when leaving for more than a day because we worry it will turn on by itself and keep running. Have had it repaired once and is not heating again. For the price...I would by a different one and have enough money left to buy a second one for less than this model. Does look good, but definitely form over function!
No, I would not recommend this to a friend.
Response from whirlpool.comBy ontivm, SCT, March 5, 2018
ScottH :
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address,
Maytag_Reviews@Maytag.com, with your name, Review ID Number (204407827), phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Maytag® Social Media Relations
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address,
Maytag_Reviews@Maytag.com, with your name, Review ID Number (204407827), phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Maytag® Social Media Relations
Written by a customer while visiting whirlpool.com
Customer Rating
1
Got the common F9.Q Touch Communication
on February 16, 2019
Posted by: June Tsai
from Sunnyvale, CA
Gender:Female
Got the common F9.Q Touch Communication error after 10 years of purchase... ended up having the whirlpool service person came all the way onsite to tell us that the model is discontinued and there's nothing they can do, with the diagnostic fee $89!!!! They could've totally said so when we made the service appointment with the model and serial numbers provided!!!
Service Job Number: SWPM2X42YF-1
Product: Microwave
Model: GH7208XRS
Serial: TRW2512003
Problem Description: Touchscreen displays an error message: F9.Q Touch Communication
Product: Microwave
Model: GH7208XRS
Serial: TRW2512003
Problem Description: Touchscreen displays an error message: F9.Q Touch Communication
Response from whirlpool.comBy grangn, social care, February 19, 2019
Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com , with your name, Review ID Number 215716533, phone number, street address zip code, model & serial number and date of purchase on the appliance so we can best assist.
We look forward to your reply.
Thank you,
Whirlpool® Social Media Relations
We look forward to your reply.
Thank you,
Whirlpool® Social Media Relations
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poorly built PLASTIC componets
on April 22, 2013
Posted by: realesate
from Undisclosed
This product is very poorly built. The bottom of the door of the unit is plastic and IF you cook at all it will crack from the heat from the stove below the unit. The steam or heat will get in through the cracked plastic and go in between the glass front and get into the electrical panel. The electrical panel will get condensation and not work and you will have to replace the electrical panel or buy a whole new unit. I do have a direct vent to the outside and use the fan on the unit. Other companies use steel on the bottom and do not have this issue. The plastic on the bottom of the door will crack and you will have an issue eventually.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Touch screen ghost
on July 10, 2018
Posted by: Joey82
from Dayton, OH
Gender:Male
This microwave came with the house when we purchased it. It was manufactured in 2008 so it has lasted 10 years or so. However, the touchscreen randomly started going off lately as if someone was pushing buttons on the screen. Can’t stop it unless keeping it unplugged or locking the screen. Is there a fix to this? I like the microwave and don’t want to buy a new one but I will have to if I can’t use this one. With all the reviews stating the same issues I wouldn’t likely be buying whirlpool given the known issues.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
F9 error and controls flashing and beeping
on September 8, 2018
Posted by: LuciaA
from Florida
Gender:Female
I see other reviews with this same error. I, like the others, would like to fix it rather than replace it. Please advise.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Velos keypad issue
on September 9, 2018
Posted by: Gupta
from Edison,Nj
Gender:Male
I have this microwave for almost 9 years and was working fine. But for the last couple of days started having the problem it’s the keypad. we have to reset the breaker all the times
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst Engineered prodcut ever
on January 2, 2017
Posted by: aksalsero
from Hanover Park, IL
If I could give it negative stars I would.I've had nothing but issue's with this piece of junk since day 1. Worst design ever, as others have stated, it over heats and gets a mind of it's own. I spend more time unplugging it. The engineers behind this product should all be fired.Do not waste your money on this piece of junk!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com