Customer reviews from frigidaire.com
Frigidaire - Gallery 4.5 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - White
Average customer rating
4.3
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
126
4 Stars
52
3 Stars
16
2 Stars
6
1 Star
11
86%of customers recommend this product.
(
153 out of
177)
Customer Reviews for Frigidaire - Gallery 4.5 Cu. Ft. Self-Cleaning Slide-In Gas Convection Range - White
Customer Rating
3
review
on March 13, 2015
Posted by: KLA
I am not impressed by the stoves heating ability. It takes way too long to boil water etc. Also not impressed by the self cleaning oven feature. Have only used this once. The oven wasn't that dirty and it still didn't get clean.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
A Number of Pros and Cons
on March 24, 2017
Posted by: SJTP
from Massachusetts, United States
[This review was collected as part of a promotion.] Frigidaire Gallery 30” Slide in Gas Range
It is hard to find a white gas stove with today’s focus on stainless steel. This meant that our choices were limited and we had to make trade-offs between models. We wanted 5 burners given our last stove had a long center burner, for more cooking options which included a gridle. We also wanted a stove top with continuous grates and an oven that was self-cleaning.
Pros
• Nice white including the knobs and oven handle makes it attractive and modern.
• There are 4 gas burners, large, simmer and two medium with 3 black continuous grates.
• Large oven window and the oven light that makes it easy to see inside.
• There is a deep storage drawer below the oven which is a plus. It is not a warming tray.
• We liked the self-cleaning option. It was the final feature that made us decide to purchase the Frigidaire.
Cons
• The crevices on the front panel allow grease and dirt build up which makes the panel look dirty.
• The design of the control panel is awkward. It is too easy to inadvertently press the keypad and the gas burner knobs can be turned on by accident. We would have preferred the control panel to be across the front versus being at an angle.
• It is hard to see the flame when lighting and adjusting the burners. We have to turn off our vent hood lights to see the flame.
• There are no markings on the panel under the knobs to identify the heat settings other than the low and high. It is like having a clock with no numbers and no second markings. It makes it hard to get the right size flame. This could be corrected if the markers could be placed under the knob to point to a setting.
• The 3 continuous grates have overly large spaces around and between the burners. Some of the cookware is unstable when being moved across the grates.
• The oven exhaust is on the top rear of the stove and it blows into the two rear burners. We have found it hard to get clean and it is a loose fit over the opening. Need to clean without using an abrasive cleaner.
Installation Alert:
• The stove has a metal plate in the back across the bottom of the stove, where the gas comes in. Our previous stove was designed with a ‘ledge’ to fit over the gas pipe. This plate interfered with our gas pipe so we had to remove the plate and have a plumber shorten the gas pipe but it is still not right. Even after that work we are unable to move the oven back against the wall so it sticks out beyond our counter top.
• The unit comes with a spacer to be used on the rear of stove to close the gap between the stove and the wall. Even with the spacer it does not reach the wall - there is still a gap. The spacer should enable us to push the stove back to the wall, so the front of the stove is aligned to the counter. But there is another (2nd) metal support plate in the back of the stove that prevents us from moving the stove back to the wall. We are working with another plumber to see if they can correct the situation.
• Given that the top of the stove is flat and we have the gap in the rear of the stove it is easy to drop things down in back of the stove.
We feel that the stove is overpriced and we had to settle for less than we wanted in terms of features and functions. The design features on the stove are aesthetically nice but are not functionally optimal. On a scale of 1-5 we would give this stove a 3 rating.
It is hard to find a white gas stove with today’s focus on stainless steel. This meant that our choices were limited and we had to make trade-offs between models. We wanted 5 burners given our last stove had a long center burner, for more cooking options which included a gridle. We also wanted a stove top with continuous grates and an oven that was self-cleaning.
Pros
• Nice white including the knobs and oven handle makes it attractive and modern.
• There are 4 gas burners, large, simmer and two medium with 3 black continuous grates.
• Large oven window and the oven light that makes it easy to see inside.
• There is a deep storage drawer below the oven which is a plus. It is not a warming tray.
• We liked the self-cleaning option. It was the final feature that made us decide to purchase the Frigidaire.
Cons
• The crevices on the front panel allow grease and dirt build up which makes the panel look dirty.
• The design of the control panel is awkward. It is too easy to inadvertently press the keypad and the gas burner knobs can be turned on by accident. We would have preferred the control panel to be across the front versus being at an angle.
• It is hard to see the flame when lighting and adjusting the burners. We have to turn off our vent hood lights to see the flame.
• There are no markings on the panel under the knobs to identify the heat settings other than the low and high. It is like having a clock with no numbers and no second markings. It makes it hard to get the right size flame. This could be corrected if the markers could be placed under the knob to point to a setting.
• The 3 continuous grates have overly large spaces around and between the burners. Some of the cookware is unstable when being moved across the grates.
• The oven exhaust is on the top rear of the stove and it blows into the two rear burners. We have found it hard to get clean and it is a loose fit over the opening. Need to clean without using an abrasive cleaner.
Installation Alert:
• The stove has a metal plate in the back across the bottom of the stove, where the gas comes in. Our previous stove was designed with a ‘ledge’ to fit over the gas pipe. This plate interfered with our gas pipe so we had to remove the plate and have a plumber shorten the gas pipe but it is still not right. Even after that work we are unable to move the oven back against the wall so it sticks out beyond our counter top.
• The unit comes with a spacer to be used on the rear of stove to close the gap between the stove and the wall. Even with the spacer it does not reach the wall - there is still a gap. The spacer should enable us to push the stove back to the wall, so the front of the stove is aligned to the counter. But there is another (2nd) metal support plate in the back of the stove that prevents us from moving the stove back to the wall. We are working with another plumber to see if they can correct the situation.
• Given that the top of the stove is flat and we have the gap in the rear of the stove it is easy to drop things down in back of the stove.
We feel that the stove is overpriced and we had to settle for less than we wanted in terms of features and functions. The design features on the stove are aesthetically nice but are not functionally optimal. On a scale of 1-5 we would give this stove a 3 rating.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 30, 2017
Hello, SJTP. Thank you for your feedback on your new Frigidaire gas range. We appreciate your comments and time. I am sad to hear of your feelings concerning the features. Your feedback is reviewed online by our product specialists, who I'm sure will find value in your observations. If you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cannot Recommend
on February 22, 2020
Posted by: Harleysma
Heats up fast but unfortunately that’s the best feature. The worst feature is the rubber gasket between the stove top and the knobs panels constantly collects debris (crumbs, etc) and there is no way to remove them. Have had the stove for three years and this has been a constant struggle. Therefore, regardless of how hard we try to clean the stove top, it always looks dirty. Very poor design feature.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 25, 2020
Hi, Harleysma!
Thank you for sharing your experience! We appreciate the feedback you provided regarding the shaping of the cooktop. We will be happy to pass this on to our design and engineering teams!
Best,
Ashton
Thank you for sharing your experience! We appreciate the feedback you provided regarding the shaping of the cooktop. We will be happy to pass this on to our design and engineering teams!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Very happy with my purchase.
on August 26, 2015
Posted by: Go live
from North Carolina, United States
Looks great. All features are performing well. Easy to clean.
I would recommend this to a friend!
Response from frigidaire.comBy Derrick , Online Outreach Representative , September 16, 2015
Hi, go live! Thanks for choosing the Frigidaire Gallery Slide-In Range for your home. We appreciate your time and comments. Hope your appliance brings your family happiness many more years to come. –Regards
Written by a customer while visiting frigidaire.com
Customer Rating
1
Could be such a great range if not for the peeling
on October 30, 2015
Posted by: Pat641
from Waynesville, NC, United States
I find the functionality satisfactoty. I love the convection feature and the size is great. I am quite distressed however that the front panel is a light colored plastic covered in a thin black plastic: paint perhaps which peels. I Would never invest in an ugly peeling appliance. I wish I knew about this very poor finish. Furthermore, frigidaire considers this flaw as cosmetic and not covered in their warranty.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, November 24, 2015
Greetings, Pat641! Welcome to our Frigidaire family! Thank you for your time and comments concerning your Frigidaire Gallery Range Oven. We appreciate your feedback and comments. Your feedback plays a very important role in Frigidaire’s future products and designs. I’m confident our Frigidaire Specialists will be able to assist with a reasonable resolution. Thanks again, for being part of the Frigidaire Brand family! –Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
somewhat satisfied
on December 10, 2015
Posted by: kjto84
from Oregon, United States
The stove was not available on the sales floor but was ordered for me so it was difficult to tell by the pictures, but the piece under the knobs is solid black plastic, and sticks out like a bumper on the front. I didn't expect so much black surface on a stainless steel range. Also nowhere in the specs did I see an explanation of the clearances needed for the gas line and the electric plug. I had to have a plumber and an electrician come to complete the installation in order for the stove to fit properly into the space. It replaced a Frigidaire gallery gas range that fit perfectly into that space and was only 7 years old. I chose this range because I wanted the smudge proof stainless, and I also bought the refrigerator, dishwasher and microwave. I wanted all to match. I would have returned the stove if I hadn't bought all the other Frigidaire appliances as well. The design for the range needs to be more sleek and elegant than what is currently available on this Gallery model. Also there are other brands that offer 5 burners in this price range.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, January 9, 2016
Hello, kjto84! Thank you for the continuing support of our Frigidaire Brand. We want to personally thank you for sharing your important quality and design concerns. Your comments are greatly appreciated and fundamental in improving our quality and design of our Frigidaire Gas Range Oven. Thanks again for choosing Frigidaire for your home. –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
So Disappointed!
on August 24, 2017
Posted by: Kandis
from AZ
Only the oven works correctly. The burners provide uneven heat. Each burner only goes from high to medium. If you want low heat you have to move the pot to the one small burner that goes from medium to low. The knobs are so crooked that they cut into the metal below them. This makes them stick so that three times I have missed the ignition phase of the dial, then it is on high and pumping out unignited gas and the only choice is to turn it back through ignition to "Off." This produces an explosion right in front of me. After more than two months of waiting for service appts that do no good, then waiting for customer service to call me back, they are finally making noises about replacing it. WHICH I DON'T WANT. I DON'T WANT ANOTHER ONE LIKE IT. I DON'T EVER WANT TO BUY ANOTHER WHIRLPOOL OR ELECTROLUX PRODUCT AS LONG AS I LIVE. If you have older appliances that work for you, save your money! The older appliances were built so much better than the junk they are turning out now! I am returning this piece of junk and buying the oldest gas range I can find.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 28, 2017
Hi Kandis, thank you for sharing your thoughts and encounters with us. We hate to hear that you are unhappy with your new range. After reviewing your account, I notice you are working with one of our corporate supervisors. Please bear with us a little longer while we work to resolve your concerns. Thank you kindly, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
4
how to clean under the burners
on February 7, 2020
Posted by: Mary C J
I LOVE the stove but with spills I have a difficult time cleaning the spills after removing the grates. I have tried everything. Any suggestions Thank you.
Written by a customer while visiting frigidaire.com