Customer reviews from gladiatorgarageworks.com
Gladiator - Accessory Starter Kit - Hammered Graphite
Average customer rating
4.2
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for Gladiator - Accessory Starter Kit - Hammered Graphite
Customer Rating
1
Product was backordered, but never communicated
on December 20, 2018
Posted by: Regan
I ordered this item on December 4th as a Christmas gift, and emailed over two weeks later to check on the shipping status. It turns out that there was a production issue, and I wouldn't be receiving it until the end of January. There was no notification to let me know that this wouldn't ship in time - they only let me know when I reached out. I understand that it isn't the fault of the customer service representatives, but there is a MAJOR issue with not letting customers know that an item is backordered and won't be delivered for 2 months. Was very excited to give this as a Christmas gift, and now I'll never be shopping with Gladiator again.
No, I would not recommend this to a friend.
Response from gladiatorgarageworks.comBy Gladiator Customer Care Team, December 27, 2018
Dear Consumer:
We appreciate you taking the time to leave your comments and feedback on your experience with the Accessory Starter Kit. Feedback from our customers is an important source of information as it is how we gauge our success as well as identify possible areas that may require improvement.
We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future order communications.
Sincerely,
Gladiator Customer Care Team
We appreciate you taking the time to leave your comments and feedback on your experience with the Accessory Starter Kit. Feedback from our customers is an important source of information as it is how we gauge our success as well as identify possible areas that may require improvement.
We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future order communications.
Sincerely,
Gladiator Customer Care Team
Written by a customer while visiting gladiatorgarageworks.com
Posted by: ajoebloe
from Van Nuys, CA
Gender:Male
Verified Purchase:Yes
This is an awesome starter kit that really helped me get going on my garage makeover. I wanted to start small & eventually build my way up to a full garage storage set-up! The basket is very handy & all of the various hooks are perfect for storing my hard to store items that are oversized or awkward to store via other methods! I highly recommend any of gladiator garage works products! A+++ item!!
I would recommend this to a friend!
Written by a customer while visiting gladiatorgarageworks.com
Posted by: Organized home
from RI
Verified Purchase:Yes
Easy to install and very strong. Great for basement storage.
I would recommend this to a friend!
Written by a customer while visiting gladiatorgarageworks.com
Posted by: Maya G.
from Scottsdale, AZ
Verified Purchase:Yes
I bought a new house with Gladiator rails in the garage. Fortunately, the brand name was visible on the railing and I looked it up on internet. The Starter kit is a great way to get familiar with the offer. All hooks and the basket are very practical and I will get a couple more individual hooks. Excellent quality.
I would recommend this to a friend!
Written by a customer while visiting gladiatorgarageworks.com
Posted by: Deedee
from Eastern NC
Verified Purchase:Yes
Not knowing what I really needed this pack filled need
I would recommend this to a friend!
Written by a customer while visiting gladiatorgarageworks.com