Customer reviews from kitchenaid.com
KitchenAid - 18" 50-Lb. Built-In Icemaker - Stainless Steel
Average customer rating
4.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
40
4 Stars
15
3 Stars
3
2 Stars
3
1 Star
5
87%of customers recommend this product.
(
55 out of
63)
Customer Reviews for KitchenAid - 18" 50-Lb. Built-In Icemaker - Stainless Steel
Customer Rating
5
Does the job as advertised
on February 14, 2018
Posted by: WESM
from ORANGE COUNTY CA
Gender:Male
[This review was collected as part of a promotion.] Makes a lot of ice quietly with little to no hassle.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: ICEY
from MERIDIAN, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] IT FITS THE HOLE WHERE THE FIRST ONE WAS I HOPE IT LASTS LONGER THAN THE 7 YEARS THAT THE FIRST ONE DID, HOPEFULLY THE FILTER WILL MAKE A DIFFERENCE. MAKES ICE AS EXPECTED
Written by a customer while visiting kitchenaid.com
Posted by: Ice ice baby
from Davie Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had this ice machine for a month and love it more each day. The best choice!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Val
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is our second Kitchen Aid Ice Machine. The first one lasted 8 years and we were pleased with the performance, but the compressor finally gave out. This machine makes great ice and is quieter than the first. It is also easy to install.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: ROBERT
from TEXAS
Verified Purchase:Yes
[This review was collected as part of a promotion.] 2 MONTHS OLD AND ITS BROKE
WILL NOT MAKE ICE
WAITING FOR REPAIRS
HOLDING OPINION UNTIL REPAIRED
WILL NOT MAKE ICE
WAITING FOR REPAIRS
HOLDING OPINION UNTIL REPAIRED
Written by a customer while visiting kitchenaid.com
Posted by: crbstorm
from Clearwater, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had series of Ice Makers. The reliability is poor and repair support is lousy. I brought the current one because my wife's insistence. The prior one was brought and install in 2005. It went thru a number of failures and in 2013 failed such that the repair technician said it was not repairable. We were then without an under Counter Ice Maker for 3 years and relied of the Refrigerator Ice Maker supplement by bags of Ice purchased at Publix.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
crbstorm, sorry to learn of your experience. We would like to discuss this further with you. Please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your name, review id 87470093, address, a phone number and best time to reach you along with your model and serial number.
Written by a customer while visiting kitchenaid.com
Posted by: SJS
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this ice maker when we moved into a new house and it has been great!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
This thing was terrible.
on March 5, 2017
Posted by: ArchGE
from Parker, CO
Verified Purchase:No
[This review was collected as part of a promotion.] Obvious cheap build right out of the box. Parts are plastic and fit is flimsy. I know ice makers are notoriously noisy, especially in a residential application, but this one is right up there. Made ice fine for the first year then began to produce inconsistent cube size and quantity, even with recommended cleanings. Limped along with it for another year when the compressor went out. Our appliance repair guy said it wasn't worth the cost to fix. The only reason I went with this one is a kitchen remodel to stainless and we had an 18" space. KitchenAid seems to be the only one making this size. My new ice maker will be a 15" Scotsman commercial grade unit. I'll gladly install fillers on each side for the new fit. If I'm going to pay almost as much for an ice maker as a full size refrigerator, it better last as long as I need it to. My 20 year old one is in the garage and still making ice!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 26, 2017
Dear ArchGE:
Thank you for contacting KitchenAid regarding your appliance concern.
We are happy to look into your concerns but we will need your model and
serial number, your address, your user ID, your Review ID Number 94636196,
and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you for contacting KitchenAid regarding your appliance concern.
We are happy to look into your concerns but we will need your model and
serial number, your address, your user ID, your Review ID Number 94636196,
and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Written by a customer while visiting kitchenaid.com