Customer reviews from kitchenaid.com
KitchenAid - 22.1 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.3
(1,204 Reviews)
Rating breakdown 1,204 reviews
5 Stars
678
4 Stars
337
3 Stars
108
2 Stars
32
1 Star
49
88%of customers recommend this product.
(
970 out of
1,098)
Customer Reviews for KitchenAid - 22.1 Cu. Ft. French Door Refrigerator - White
Customer Rating
3
Nice exterior style, interior is so-so
on January 30, 2020
Posted by: N8rg8r
from Kingston, Ontario
[This review was collected as part of a promotion.] We have had our new fridge for a little over a month. I. That time, we have found some positives and some negatives associated with the fridge. A few positives are the appealing design of the exterior of it, and on the inside the shelves are nice that they are fully adjustable on both sides.
A couple negative things for me are:
- the fridge is a 33” wide, full depth fridge with French doors. What I didn’t notice in the store is that the doors are different widths, so if you install it under a cabinet with 2 equal doors, it is very noticeable that the door centres dont line up. I measured the doors and it appears that KitchenAid utilizes a door from a 30” fridge on the left side, and a door from a 36” fridge for the right. Had I have seen this in store, it would have made me look into a different fridge!
- The crisper drawers are a very poor design. Pulling them out is easy enough, but to push them back in is somewhat tricky. They close about 3/4 of the way but then seem to bind up, so more force is needed to jam them in. For the price of this fridge, I expected a little better engineering.
- the fridge is a 33” wide, full depth fridge with French doors. What I didn’t notice in the store is that the doors are different widths, so if you install it under a cabinet with 2 equal doors, it is very noticeable that the door centres dont line up. I measured the doors and it appears that KitchenAid utilizes a door from a 30” fridge on the left side, and a door from a 36” fridge for the right. Had I have seen this in store, it would have made me look into a different fridge!
- The crisper drawers are a very poor design. Pulling them out is easy enough, but to push them back in is somewhat tricky. They close about 3/4 of the way but then seem to bind up, so more force is needed to jam them in. For the price of this fridge, I expected a little better engineering.
I would recommend this to a friend!
Response from kitchenaid.comBy HOLLEJM, CASOCIALCARE, January 31, 2020
Hello, N8rg8r! Thank you for taking the time to stop by and providing your feedback. As we work hard to provide the best possible product, it is unfortunate to us when we receive information that we have not met our consumers' expectations but we do appreciate reviews so that we can continuously improve. If you have any questions about your new refrigerator, please email us at canadasocial@kitchenaid.com and include your best contact number, the serial number, and Reference ID number 228914600. Thank you! -Jenni
Written by a customer while visiting kitchenaid.com
Customer Rating
1
NEEDS TO BE REPAIRED ON THE VERY FIRST DAY
on February 11, 2020
Posted by: flutelawyer
from Pittsfield, MA
We bought this to replace an 33" LG/Kenmore Elite on which the compressor failed just one year past the five year warranty. Local dealer gets it set up, turns it on and after it had cooled to the setting temperature we started to stock it with food. No sooner than we put food on top of the shelf holding the two humidor vegetable/fruit drawers than the whole assembly pulls off the inside wall and collapses. The plastic bracket supporting one side had pulled away from the inside wall. The one screw holding this bracket to the wall pulled away and enlarged the hole so that it cannot be reassembled onto the inside wall because the threads of the screw won't bite into the plastic. I've read other complaints about the plastic on this model seeming to be thin and insubstantial, but to design a weight bearing structure to be held together with only one screw to be screwed into a thermoplastic composite that will crumble under the load of a few bottles seems to violate the warranty of merchantability of fitness for a particular purpose constituting an egregiously unfair and deceptive trade practice. I'm hoping the retailer, who has a very good reputation, can get this problem solved because I've really lost faith in the Whirlpool family of home appliance manufacturers.
Response from kitchenaid.comBy stewakn, Social Care, February 12, 2020
Hello flutelawyer, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Flimsy interior components
on March 10, 2020
Posted by: MrSherman
from Harwood, MD
Interior components are flimsy and break easily. The humidity control tab on the vegetable drawer broke the first couple of months of owning this fridge. Then the deli drawer lid cracked. I ordered a replacement and while installing the new one the tab that holds it in also broke off. Also the water occasionally stops working I think it's because it freezes in the back of the fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, March 11, 2020
Hello MrSherman, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Has a place for everything
on June 4, 2020
Posted by: KarenGA
from Seattle, WA
[This review was collected as part of a promotion.] We bought our French Door refrigerator last month, and I was curious to see how transitioning from a top-freezer model to a French door would work. We're please! It's so much easier to find refrigerated foods, especially the cold cuts and cheeses in the special drawer. (Though I wish the drawer was two side-by-side drawers, like the two crispers.) Not quite sure how I feel about a bottom freezer, but we are very impressed with the ice maker and the easy-access interior water dispenser. It's great to have filtered water and ice made with filtered water.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on June 11, 2020
Posted by: Tom?
from Billings, MT
[This review was collected as part of a promotion.] I like the interior water dispenser, the door shelves and the pull out snack drawer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice fridge
on July 10, 2020
Posted by: Suehop
from Chicago
[This review was collected as part of a promotion.] Overall I like my new refrigerator. The freezer is great. The controls are wonderful. I love the look of the handles on the outside. I only gave 4 stars due to the produce bins. They are small and short. I constantly pull them out when I go to open them and they are too small to handle my veggies. It would have been a better design to put the meat cheese drawer above the fruit veg drawers so the latter could be deeper.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best feature: Interior Water Dispenser
on October 15, 2020
Posted by: LJSG
from San Juan, PR
[This review was collected as part of a promotion.] I particularly enjoy the design of the refrigerator, the interior water dispenser and the storage capacity. I am concerned with the quality because the refrigerator doors initially had stains which were difficult to eliminate. Also, water condenses at the bottom of the refrigerator doors and around the freezer door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very good refrigerator
on May 26, 2021
Posted by: AcvO
from Oakville ON.
[This review was collected as part of a promotion.] We bought this 2 months ago and we are pleased with it. We replaced another KitchenAid refrigerator (same size) which was still working perfectly after 25 years (Superba model). Quality wise, the older one seemed better but it was quite more expensive (same dollar value/cost except the inflation rate since then is 57%). We are quite curious if the longevity of this new fridge (therefore it’s quality and reliability) will match the older one since it is 57% cheaper. Will report back in 2046.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com