Customer reviews from kitchenaid.com
KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.4
(1,282 Reviews)
Rating breakdown 1,282 reviews
5 Stars
782
4 Stars
320
3 Stars
110
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,067 out of
1,186)
Customer Reviews for KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
3
Cheap Parts Construction
on June 19, 2022
Posted by: Ananth
from Stouffville, ON
[This review was collected as part of a promotion.] I bought this refrigerator a month ago. The shelves and inside parts looked so cheap and almost all the shelves were either broken or scratched. I am still yet get the replacement parts as per my complaint to the dealership. I had high hopes on KitchenAid products, but it has reduced after buy this fridge.
I would recommend this to a friend!
Response from kitchenaid.comBy RICEJR, CA SOCIAL CARE, July 26, 2022
Oh no, Ananth! We are so sorry for the issues you are experiencing with your KitchenAid refrigerator. Please allow us the chance to look into this for you and see how we can assist! Kindly send us an email at canadasocial@kitchenaid.com with your model and serial number, your phone number, and your review ID (258664523). Thank you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
best buy
on July 5, 2022
Posted by: docz
from pennsylvania
highly recommend product. no issues. looks great. quality and value!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New refrigerator
on August 30, 2023
Posted by: sujer
from Cape cod Massachusetts
[This review was collected as part of a promotion.] Very happy with my new fridge had to get used to the water inside and ice on bottom but we are fine with it now
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Beautiful but loud
on February 22, 2024
Posted by: RFBryan
[This review was collected as part of a promotion.] I love the clean look of this refrigerator and the features inside are of good quality. The issue that we have is that it is very loud. I can hear it run in our bedroom which is quite a ways away from the kitchen. We have had a repair person out to look at it and they say nothing is wrong. We have only had it a month and really I wish we could return it for a different, quieter model.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 27, 2024
Thank you for sharing your experience with us, RFBryan. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 487606.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Who's in charge of design?
on June 12, 2024
Posted by: edwood27
[This review was collected as part of a promotion.] This is the second time I've purchased this particular model. The first one was great, except that the design of the lower cheese drawer had a ver squeaky wheel that I find most annoying. The new one replaced that with a much better design - a simple plastic slide that doesn't squeak. However, the first one had a well-designed interior water dispenser. Press the glass against the switch, and water was dispensed. The new design requires two hands! What? What fool came up with that idea? The first one had a nice tall ice bin with an ice scoop. The new one has a flat bin that takes more room, with no dispenser. Cost savings, I suppose. I'm not impressed. I won't buy a third of this model.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not Happy
on November 30, 2024
Posted by: Unhappy Man
from Henderson, NV
[This review was collected as part of a promotion.] Not Happy! Repair man came out and repaired the leaking water coming from under the new Refrigerator on 11-21-2024. Water is still leaking my floor, I'm still not happy! Repairman is now rescheduled to come back on 12-3-2024. Why is this leaking?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 2, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 633320.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great product
on April 22, 2025
Posted by: Sharlar
from Johnstown. Pa
[This review was collected as part of a promotion.] I love my fridge but the latch that is to stop making ice will nit stay up
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on May 9, 2025
Posted by: 2025 Fridge
from Scottsdale, AZ
[This review was collected as part of a promotion.] This is my second Kitchenaid French door refrigerator. I purchased the first on in 2008 and just this year needed to replace it. Since I was very satisfied with my first one, I did not hesitate to purchase the updated new model. My first one came with a lot of extra accessory pieces that I really liked, i. e. butter tray and a bin separator. No accessories came with the new one. I wish I would have known this in time to remove the existing accessories and keep them for the new refrigerator! Irregardless, the new fridge is great!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com