Customer reviews from kitchenaid.com
KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.4
(1,291 Reviews)
Rating breakdown 1,291 reviews
5 Stars
786
4 Stars
323
3 Stars
112
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,075 out of
1,195)
Customer Reviews for KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
Beautiful!
on April 20, 2020
Posted by: Beach Lover 2020
from Ocean Park, WA
[This review was collected as part of a promotion.] We love this fridge! It's simple, easy to clean with the correct cleaning product, quiet, larger and we love the water being on the inside. We had the smaller version of this model in our other home and when we moved, we knew we wanted a larger fridge in the same model and did not hesitate to order the larger size. We have always had KitchenAid appliances so this was a no brainier for us!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
LOOKS GREAT ROOMY AND SEPARATED WELL ON THE INSIDE
on April 29, 2020
Posted by: MORTON COWBOY
from CENTRAL COAST OF CALIFORNIA
[This review was collected as part of a promotion.] BEST FRIDGE WE HAVE EVER HAD. IT IS QUITE, ATTRACTIVE , WELL ORGANIZED .
FILTER SYSTEM IS GREAT ICE AND WATER TASTE GOOD. ICE BUCKET IS THE RIGHT SIZE.
HOW DID YOU FIX IT SO THE WATER DISPENSER DOES NOT DRIP?
FILTER SYSTEM IS GREAT ICE AND WATER TASTE GOOD. ICE BUCKET IS THE RIGHT SIZE.
HOW DID YOU FIX IT SO THE WATER DISPENSER DOES NOT DRIP?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful, Functional & Classy
on May 4, 2020
Posted by: BrendaV
from Dallas, TX
[This review was collected as part of a promotion.] I bought this a few weeks ago and absolutely love it! The water filter system filters out more impurities than other brands and I love how the water is hidden inside the unit and doesn’t take up any space! There is plenty of room in my fridge and freezer and I love the huge meat & cheese drawer. I’m glad I got this model!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice Fridge, but soo cheaply made for Kitchen Aid
on October 29, 2023
Posted by: Martin Sad
[This review was collected as part of a promotion.] Kitchen Aid 3 door 25 cu ft Refrigerator .....Purchased because our 5 door Kitchen Aid was a constant nightmare....
Never worked properly and had put too much money into it trying to get it repaired. Since we had the Black Stainless and all our appliances are close together we had to purchase another Kitchen Aid Black Stainless. We went with the 3 door with Ice below in freezer and water on inside. Will Never purchase Ice and Water in the door again on a French Door Type.
Never worked properly and had put too much money into it trying to get it repaired. Since we had the Black Stainless and all our appliances are close together we had to purchase another Kitchen Aid Black Stainless. We went with the 3 door with Ice below in freezer and water on inside. Will Never purchase Ice and Water in the door again on a French Door Type.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
contains major flaws
on August 13, 2025
Posted by: Ivan Vasiliev
from NJ
[This review was collected as part of a promotion.] Purchased 1 month ago. Have found 2 major issues so far (can be even 3, 3rd one have not tested):
1) when someone accidentally flips the panel secured to the left door which works as a sealant between two doors and contains a heater inside, then left door does not go into the rails on top, preventing right door to close completely too; then the door open sensor (which I assume is magnetic based) does not alarm since doors are almost closed (the gap is 0.5 cm perhaps). After several hours the temperature riched 14 degrees Celsius (58 F) and nobody noticed anything, except all the food products inside.
2) the top rail guide for the left door flip panel has a very sharp vertex; once I reached deep inside the fridge to get something from the shelf and hit my head to that vertex. Painful sculp injury it caused.
3) I suspect the freezer door does not have an alarm if left unclosed (my child constantly opens it but does not always close it completely)
For such high price this appliance could have been tested better and be better.
1) when someone accidentally flips the panel secured to the left door which works as a sealant between two doors and contains a heater inside, then left door does not go into the rails on top, preventing right door to close completely too; then the door open sensor (which I assume is magnetic based) does not alarm since doors are almost closed (the gap is 0.5 cm perhaps). After several hours the temperature riched 14 degrees Celsius (58 F) and nobody noticed anything, except all the food products inside.
2) the top rail guide for the left door flip panel has a very sharp vertex; once I reached deep inside the fridge to get something from the shelf and hit my head to that vertex. Painful sculp injury it caused.
3) I suspect the freezer door does not have an alarm if left unclosed (my child constantly opens it but does not always close it completely)
For such high price this appliance could have been tested better and be better.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 767571
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Great features, love quality.
on March 16, 2020
Posted by: Cathleen1
from Simpsonville SC
[This review was collected as part of a promotion.] I had great trepidation’s as I have owned Sub Zero refrigerators in the past, now downsizing and needs have changed. I can truly say I have not been disappointed at all. Love storage in freezer and refrigerator is very well planned. Very happy. Thank you Kitchen Aid.
I would recommend this to a friend!
Response from kitchenaid.comBy blankar, Digital , March 17, 2020
Hello Cathleen1, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
The handles are UGLY looking
on August 17, 2016
Posted by: Please change the handle
from CT
I am looking for a new refrigerator and loved all the features on this model except for the Industrial looking handles. This needs to be fixed as it does not appeal to me at all. Would love to see handles that are curved at the ends and go into door design. When will the handle design get changed? I understand the ends have a replaceable disc available in different colors but that's not a noticeable feature in my opinion. Are there women on the design team?
I'd love to have Kitchenaid contact me regarding a design change or replaceable handles
I'd love to have Kitchenaid contact me regarding a design change or replaceable handles
Response from kitchenaid.comBy October 1, 2017
Hello Please change the handle:
Thank you for taking the time to write regarding your KitchenAid refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your washer, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Thank you,
Kari V.
Thank you for taking the time to write regarding your KitchenAid refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your washer, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Thank you,
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of room with ease
on December 14, 2017
Posted by: Chrisitne
from Rensselaer, NY, United States
Gender:Female
[This review was collected as part of a promotion.] I loaded up my new fridge and still have lots of room. I love the water access inside the refrigerator and it is nice and cold.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com