Customer reviews from kitchenaid.com
KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.4
(1,291 Reviews)
Rating breakdown 1,291 reviews
5 Stars
786
4 Stars
323
3 Stars
112
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,075 out of
1,195)
Customer Reviews for KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
1
Do NOT buy ANY products from KitechenAid
on May 12, 2017
Posted by: Joey
from California
Verified Purchase:No
Do NOT buy any products from KitechAid. The fridge Stopped working less than 3 weeks after purchase. Worst customer service from KitchenAid. They do not care at all about their customers. They are over booked and takes them weeks to send someone for repair. Have been to our house for service for over 2 times and the problem is still not fixed. Customer service of KitchenAid is terrible.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 98304407, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 98304407, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Posted by: carol
from St John, VI
Verified Purchase:Yes
This unit is the most poorly designed refrigerator ever.
The shelving spacing dose not permit bottles to be placed on them and you have to use the door shelves
The freezer holds half of what my much smaller refrigerator freezer held
The difficulty in removing the components to clean caused me to cry..
The freezer unit does not permit removal of the basket to clean.
Who ever designed this unit should have tried to clean it before it was put on the market
It is so apparent that this unit was designed by a man who never cleaned anything.
Hire a woman.
My husband bought this unit because it was big and silver.
I did not get a choice.
The shelving spacing dose not permit bottles to be placed on them and you have to use the door shelves
The freezer holds half of what my much smaller refrigerator freezer held
The difficulty in removing the components to clean caused me to cry..
The freezer unit does not permit removal of the basket to clean.
Who ever designed this unit should have tried to clean it before it was put on the market
It is so apparent that this unit was designed by a man who never cleaned anything.
Hire a woman.
My husband bought this unit because it was big and silver.
I did not get a choice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy October 1, 2017
Hello Carol:
Thank you for taking the time to write regarding your KitchenAid refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your refrigerator, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Thank you for taking the time to write regarding your KitchenAid refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your refrigerator, and we apologize for any inconvenience this concern may cause you. We will forward these on for future consideration.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it
on December 20, 2017
Posted by: JRCROC
from Panama City, FL, United States
Gender:Female
[This review was collected as part of a promotion.] I love my refrigerator. It is everything I wanted,
The French doors open to a wide opening perfect for loading large items
I love the humidity setting. The freezer is also large,it freezes Items quickly. I can't say enough about how happy I am with it
The French doors open to a wide opening perfect for loading large items
I love the humidity setting. The freezer is also large,it freezes Items quickly. I can't say enough about how happy I am with it
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this Refrigerator!
on January 29, 2018
Posted by: Anonymous
from Wadsworth, OH
Gender:Male
[This review was collected as part of a promotion.] We've had this now for a little over a month and couldn't be happier! We purchased the entire suite for our remodeled kitchen and love how they look and work.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Noise, and lots of it!
on September 2, 2019
Posted by: jiles
from wisconsin
Gender:Female
[This review was collected as part of a promotion.] We bought this a month ago. This is the loudest refrigerator I have ever owned.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, September 13, 2019
Hello jiles, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not a good buy
on March 26, 2020
Posted by: Pam2011
from North Carl
[This review was collected as part of a promotion.] Poor quality we think cheaply made. Not happy but have to live with it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care , March 26, 2020
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of space
on December 11, 2023
Posted by: Walt143
[This review was collected as part of a promotion.] We almost weren’t able to get this. We don’t like ice and water in the door and don’t like counter depth. But we waited and I am glad we did. It’s perfect, lots of space.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Liking my Refrigerator
on February 5, 2018
Posted by: Deniseh
from Chicago,il
Gender:Female
[This review was collected as part of a promotion.] Been using this refrigerator for approximately 2 months. Storage capacity is good. Both door and shelf storage. Really
Appreciate the large bottom drawer. Can place larger trays or deli meat there. Whatever Is needed at the time. One complaint is when meat juice gets on the shelves it goes under the glass in the frame grove that you cannot get to to clean. Also the shelves don't go all the way to the back of the refrigerator wall, I am sure the design is for air circulation but bottles will slide of the back of the shelf. Really like the warning beep when doors don't completely shut. The temperature has held great. Also really like the inside Warner dispenser.
Appreciate the large bottom drawer. Can place larger trays or deli meat there. Whatever Is needed at the time. One complaint is when meat juice gets on the shelves it goes under the glass in the frame grove that you cannot get to to clean. Also the shelves don't go all the way to the back of the refrigerator wall, I am sure the design is for air circulation but bottles will slide of the back of the shelf. Really like the warning beep when doors don't completely shut. The temperature has held great. Also really like the inside Warner dispenser.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com