Customer reviews from kitchenaid.com
KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.4
(1,281 Reviews)
Rating breakdown 1,281 reviews
5 Stars
782
4 Stars
320
3 Stars
110
2 Stars
27
1 Star
42
90%of customers recommend this product.
(
1,067 out of
1,185)
Customer Reviews for KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
Lots of Space. Great Refrigerator and Freezer
on December 5, 2022
Posted by: Jeanny
from Honolulu, Hawaii
[This review was collected as part of a promotion.] We've had our refrigerator installed less than a year. A couple of months ago, our refrigerator was leaking from the back. It was a tubing. We scheduled service with an authorized dealer, but it took weeks before it was serviced. It was a simple plastic line replacement, which was done in less than 30 minutes when the part arrived. Everything works fine! We love having the ice maker within the freezer, which is what we searched for in models. The chances of having mildew growing within and about an outdoor water/ice dispenser is no longer a problem.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy, and not getting any help from kitchenai
on February 3, 2023
Posted by: Don and Naomi
from Lakeville, Mn
[This review was collected as part of a promotion.] We didn’t have it 10 months and noticed things were spoiling in refrigerator. Ice cream was soft in freezer. We had a repairman out. He said it probably didn’t work from the beginning. He put in a new compressor and it is working the same. Now we’ve had it over a year and no one will do anything or talk to us. We are very unhappy with the whole process. Need help with this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, February 8, 2023
Thank you for sharing your experience with us, Don and Naomi. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Freezer cooling Issues
on June 24, 2023
Posted by: Jbledsoe
from San Antonio, TX
[This review was collected as part of a promotion.] We love the refrigerator but are having issues with the freezer staying cold. All of our ice keeps melting and we don't know why.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 28, 2023
Thank you for sharing your experience with us, Jbledsoe. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 349819.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't buy
on November 6, 2023
Posted by: lyndyp
from Sault Ste Marie MI
I owned my first KitchenAid appliance in the 1980's and have always been impressed with the quality and design, 3 dishwashers, 2 stoves, numerous small appliances, KitchenAid has always been my Go To. After this refrigerator was installed, I was assembling the shelves drawers etc. noticed the middle shelf was defective not secure to the left side and back of the Fridge. The only way to keep the shelf from moving up and down is when the drawer is shut. Also the water container behind middle shelf and produce drawers has exposed tubing and is surrounded by exposed Styrofoam. What were you thinking, Is this how it's supposed to be? Or is this a Monday Friday refrigerator. How are you supposed to keep this clean? So not real happy with the design, I like the inside of my fridge to be easy to clean how are you supposed to keep styrofoam clean? It's going back, which is unfortunate as I have always really liked KitchenAid appliances, currently I have a dishwasher and oven, stand mixer, hand mixer, blender list goes on, Beautiful appliances, well worth the money. This particular refrigerator is not worth the price tag, expected it to be of the same quality as any other KitchenAid appliance I have ever owned, also it is extremely noisy,
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 7, 2023
Thank you for sharing your experience with us, lyndyp. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 423920.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on May 1, 2024
Posted by: mtm55
from Paso Robles CA
[This review was collected as part of a promotion.] This was a replacement for previous unit, it is doing the same thing!!
Not acceptable!!
Not acceptable!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, May 2, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 529094.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The interior water dispenser is a hit in our home!
on July 15, 2018
Posted by: SylvieB
from Orléans
Gender:Female
[This review was collected as part of a promotion.] Have been using this refrigerator for about 2 weeks and it seems to be keeping a steady temperature. It is pretty spacious and has a great interior water dispenser and ice maker (no unsightly water dispenser in the front). French doors are hard to align perfectly but other than that, so far so good.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worse purchase I have ever made.
on July 16, 2019
Posted by: Adam2019
from Minneapolis
Gender:Male
Bought this a few years ago. After the first year had to get it serviced because the freezer wasnt cold enough. Service tech told me that the freezer gets warped inside and I’d have to buy a new freezer compartment for 400 dollars. Gasket already needs to be replaced. Awful product. Will never buy kitchen aid again, will never recommend their product. They won’t stand up for their product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care , July 16, 2019
Hi Adam2019. We sincerely apologize for the concerns with your KitchenAid® Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Fridge
on August 29, 2020
Posted by: Breehigh
from Danbury, CT
[This review was collected as part of a promotion.] Love the KitchenAid Fridge, lots of space in the fridge / freezer especially since the water and ice is located inside and not in the door
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com