Customer reviews from kitchenaid.com
KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.4
(1,282 Reviews)
Rating breakdown 1,282 reviews
5 Stars
782
4 Stars
320
3 Stars
110
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,067 out of
1,186)
Customer Reviews for KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
3
Less bells and whistles
on April 23, 2025
Posted by: Blah#2
from Minneapolis, MN
[This review was collected as part of a promotion.] We had purchased the kitchen aid model with 5 doors 5 years ago. It broke down numerous times, with each time being told that the next big and expensive repair was right around the corner. It was recommended that we purchase a model that has less bells and whistles. So that is this refrigerator. We liked the look, size and convenience of the drawers of the other MORE expensive model. But we settled for this refrigerator hoping it will last longer without as many repairs. It is smaller, when it makes ice it spills over into the bottom of the freezer where I can't reach it. It is what it is. Let's hope it is more reliable. If someone would like to contact me about our experience with the other unit, please do.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good interior layout, suspect build quality
on April 23, 2025
Posted by: P and D
from Calgary
[This review was collected as part of a promotion.] We are pleased with the layout of the interior, flexibility for whatever we need. However, the fridge is loud. When it is quiet in the evening, we can hear it running. Also, the lower freezer drawer feels flimsy.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 24, 2025
Hello P & D! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at CanadaSocial@KitchenAid.com. Kindly provide us with your model and serial number, phone number, and Review ID: #713043. Thank you! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love the ice cube maker in freezer
on May 4, 2025
Posted by: Andrea49
[This review was collected as part of a promotion.] The fridge has a lot of room but I really wish the shelves could slide out. I’m short and it is difficult to reach food at the back of the shelves. The freezer section is small and doesn’t hold a lot of freezer products..the baskets are very limiting.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on May 6, 2025
Posted by: Hoffer
from Tennessee
[This review was collected as part of a promotion.] This refrigerator has too many design flaws for a unit that is considered to be on the higher end of appliances.
Door swings shut when accessing food. Water filter placement is bad, limiting storage where needed. Shelves have a 2" gap at the back allowing smaller product to fall onto lower shelf. Right side crisper drawer doesn't open unless both outer doors are open. Deli drawer should have a divider between meat and cheese. Bottom door shelves have a too large radius at the corner that limits what can be put in there. Top shelf of freezer stays in place when drawer is opened. Ice bin is too shallow, so ice falls onto the kitchen floor or behind shelf when shelf is pulled out or ice is scooped.
Door swings shut when accessing food. Water filter placement is bad, limiting storage where needed. Shelves have a 2" gap at the back allowing smaller product to fall onto lower shelf. Right side crisper drawer doesn't open unless both outer doors are open. Deli drawer should have a divider between meat and cheese. Bottom door shelves have a too large radius at the corner that limits what can be put in there. Top shelf of freezer stays in place when drawer is opened. Ice bin is too shallow, so ice falls onto the kitchen floor or behind shelf when shelf is pulled out or ice is scooped.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 7, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 719025.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Seems well made!
on May 8, 2025
Posted by: SPWPG
from Dunnottar, MB
[This review was collected as part of a promotion.] Pleased with the unit so far...ample flexible storage and good tenperature control. Unit seems well-made...we will see if lasts as long as my previous GE fridge which was still running perfectly at 24 years old.
I do wish KitchenAid made a model identical to the one I have, but without the icemaker and water dispenser. Those features are just not useful for some of us in hard water areas...
I do wish KitchenAid made a model identical to the one I have, but without the icemaker and water dispenser. Those features are just not useful for some of us in hard water areas...
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not Great
on May 25, 2025
Posted by: Deb33!
[This review was collected as part of a promotion.] I bought this refrigerator a month ago and I am disappointed. I had an older version of the same refrigerator so I had certain expectations. The quality of this refrigerator is poor. The crispers feel cheap and I have to open both doors to open one crisper. I would not recommend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 29, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 729591.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on May 25, 2025
Posted by: Choose one for me
[This review was collected as part of a promotion.] This is the 2nd one in just 7 years. Bought Ref, Gas stove, Dishwasher and overstove microwave7 years ago when we renovated our kitchen. The ref went bad 5 months ago. Repairman had to recharge the coolant and said may or may not last. It did not last !! The reason we replaced with the identical model is so it matched the other appliances.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
NOT HAPPY IN OHIO!
on May 30, 2025
Posted by: bigtommy
from Brookfield, Ohio
[This review was collected as part of a promotion.] I purchased this last week because it appeared to be well built above the build standards of other lines of refrigerators. However the door is defective as it makes a noise when opening and closing like it is grinding on something. The dealer came out and said it is not repairable and they could not do anything to correct.
So I am stuck with potential future repairs for what is evidently a manufacturing defect. And I have to listen to the noise whenever I open the right hand door.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 30, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #731419.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #731419.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com