Customer reviews from kitchenaid.com
KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Average customer rating
4.4
(1,291 Reviews)
Rating breakdown 1,291 reviews
5 Stars
786
4 Stars
323
3 Stars
112
2 Stars
28
1 Star
42
90%of customers recommend this product.
(
1,075 out of
1,195)
Customer Reviews for KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - White
Customer Rating
5
beautiful fridge
on June 13, 2020
Posted by: cutco310
from Clyde, Ohio
[This review was collected as part of a promotion.] beautiful fridge, love the features and capacity..
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Issues with Freezer
on June 14, 2020
Posted by: DBMaupin
from South Carolina
I bought this refrigerator for several reasons - counter depth, black stainless, larger capacity than most counter depth, and needed a good size ice bin because we use a lot of ice. The refrigerator is fine and provides good space. The freezer is horrible. The ice bin has never pulled out properly when you open the freezer. KitchenAid used a magnet within the freezer door that is not strong enough. We bought heavy duty magnets and that helped a little. The freezer door is hard to close. If you don't use force to close it, you will find your freezer items thawed as we have had happen repeatedly. The runners on the freezer drawers ice up making it difficult to pull them out. Especially where the ice bin sits. It has frozen so many times, I am tired of chipping off the frost. Someone suggested I get refrigerated graphite to put on the runners and I tried that. The door is so hard to open now that I am looking to buy another refrigerator and get rid of this one. KitchenAid really missed the mark on this particular model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy nimtzka, Social Care Team, June 22, 2020
Hello DBMaupin, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great options
on June 20, 2020
Posted by: Bb525
from Pittsburgh, PA
[This review was collected as part of a promotion.] I love the adjustable shelf to add extra tall items. The layout is great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
What can I say all around amazing Fridge!!
on June 23, 2020
Posted by: rccastro
from Mississauga
[This review was collected as part of a promotion.] Bought this fridge without any knowledge of this brand. Let me tell you ..I am more then satisfied. Great features and the space is amazing. Love the organization options. Great work to all those at KitchenAid. I’d recommend this brand to anyone!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Nice fridge
on July 23, 2020
Posted by: Momcov
from MI
[This review was collected as part of a promotion.] I bought this 6 weeks ago. It is a nice fridge. I have had this same design before and like it very much. Plenty of space. Seems structurally sound. 3 weeks into owning it the rails on the freezer door malfunctioned. Ugh. I called the service people and they were great! Kitchen Aid has contracted with good service people. So all is well.
I would recommend this to a friend!
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , July 23, 2020
Greetings Momcov! We are so sorry to hear about your unfortunate experience with your refrigerator. It can be frustrating to have an appliance fail to meet you needs and for that we are truly sorry. We apologize and are ready and willing to help! Please email us at canadasocial@kitchenaid.com with the model number, serial number and review ID 235202351. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great look, works fantastic
on July 30, 2020
Posted by: scottyt
from Kincardine
[This review was collected as part of a promotion.] This fridge has everything we wanted. Water doesn't take up space in the door but still has an ice maker in the freezer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
New home
on August 5, 2020
Posted by: GerM
from Edmonton
[This review was collected as part of a promotion.] It's a good fridge but doors are a little offline and don't always close properly. Maybe it was how it was assembled when put in the home.
I would recommend this to a friend!
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE , September 24, 2020
Hello, GerM!
We are so very sorry to hear that you are not completely satisfied with your refrigerator. It is never our intention to leave a customer feeling less than satisfied and for that, we sincerely apologize. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 235712600. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear that you are not completely satisfied with your refrigerator. It is never our intention to leave a customer feeling less than satisfied and for that, we sincerely apologize. You are a valued Kitchenaid customer and we want to help you! Please email us at canadasocial@kitchenaid.com with the model number, serial number, your best contact number, and review ID 235712600. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Excellent
on August 10, 2020
Posted by: JitBhavika
from Edmonton
It has Everything we Needed.
We had few Rust like spot on doors, but they covered in warranty and replaced the door.
Giving a one less star just because I do not need water filter and want to bypass filter. I have RO and don't need to Add extra water filter.It would of been if it was supplied with it.
We had few Rust like spot on doors, but they covered in warranty and replaced the door.
Giving a one less star just because I do not need water filter and want to bypass filter. I have RO and don't need to Add extra water filter.It would of been if it was supplied with it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com