Customer Reviews for Electrolux - 25.9 Cu. Ft. Side-By-Side Refrigerator - Stainless Steel
Customer Rating
3
Nice but not well thought out
on May 13, 2016
Posted by: Loralou79
from Ramsey, MN, United States
It's a sharp looking appliance and sufficiently does its job, but could use improvements. To remove the drawers and baskets, tools and safety glasses are needed. The manual actually specifies this. Clean up becomes quite the ordeal and shouldn't be. The water dispenser is positioned in the front instead of toward the back where you would press a cup, so spills happen frequently. I've heard that hi-efficiency fridges are noisy, and this one is no exception. It's not LOUD but it is always making some sort of sound.
When I received our refrigerator there was a problem with the water dispensing system that required a technician to come to repair. So after 4 days, it was finally working properly. It is very spacious for a side by side. I was mis-informed by our designer that this model was a zero clearance style. It is not. Overall, we are pleased.
I agree with other customers that items in the top rear area and on the left would freeze, also items in the back of the middle (cheese/deli) drawer would freeze which makes sandwich preparation quite difficult! Cleaning was also quite challenging. The ice dispenser would frequently get jammed and then spit out ice cubes that went all over the floor. When the computer display started malfunctioning it was crazy expensive to repair (hundreds of dollars). Now the fridge and freezer are totally dead and I am packing the food in ice in coolers to salvage what I can. We have only had this fridge about 3 years so this is all very disappointing for such a large purchase. Freezer is very narrow so can't fit a frozen pizza - there is a slot in the upper right to put one upright, but no more than one.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna, Online Outreach Specialist, September 25, 2015
Hello Denver1. We do appreciate you taking the time to provide such a detailed review of your Electrolux refrigerator. We regret to hear that your experience has not been as enjoyable as it should be. We ask that you please check your inbox as we have reached out to you directly to offer assistance with your current concerns. Kindest Regards –