Customer reviews from philips.com
Philips Norelco - Replacement Razor Heads for Norelco SmartTouch XL and Speed-XL Razors - Black
Average customer rating
3.9
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
41
4 Stars
14
3 Stars
0
2 Stars
2
1 Star
14
83%of customers recommend this product.
(
57 out of
69)
Customer Reviews for Philips Norelco - Replacement Razor Heads for Norelco SmartTouch XL and Speed-XL Razors - Black
Customer Rating
1
Extremely poor shaving with new HQ9 blades
on November 16, 2018
Posted by: kj68
Gender:Male
I have had this Norelco razor for about six years and have regularly replaced the blades every 12-14 months. I have been very pleased with shaving comfort, performance, and closeness...UNTIL the last replacement about two weeks ago. I immediately noticed that the shave was much less close, and shaving takes me two-three times as long to get a mediocre shave with lots of stubble. I have given the blades two-plus weeks to settle in and for my whiskers to adjust but it makes no difference. Something is clearly wrong; this is the first time I have had this problem. The old blades with 14 months use were much sharper and effective. Incidentally, I have been using Norelco shavers for over 15 years.
Pros: ease of blade replacement
Cons: drastic decline in performance with new blades
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Not the same shave.
on July 21, 2018
Posted by: Scruffyface
Gender:Male
Something wrong with these blades. Not getting the same close shave as I have had with other HQ9 replacement blades. Are the openings too small? It used to be a good product.
Pros: used to get a close shave.
Cons: not anymore
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
THIS PRODUCT IS BAD
on January 26, 2020
Posted by: RANGER123456789
Gender:Male
I JUST INSTALLED NEW CUTTER BLADES A WEEK AGO AND THEY ARE SO BAD I HAD TO SWITCH BACK TO THE OLD ONES, WITCH CUT BETTER THAN THE NEW ONES. I AM BUYING SOME MORE SO I HOPE THEY WORKED OUT THEIR PROBLEMS.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 28, 2020
Hi there,
Thank you for sharing your review here with us. We're sorry to hear about your experience with the Norelco PowerTouch Shaing heads. Your utmost satisfaction is extremely important to us and we'd like to take a closer look at this for you to see how we can help.
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for sharing your review here with us. We're sorry to hear about your experience with the Norelco PowerTouch Shaing heads. Your utmost satisfaction is extremely important to us and we'd like to take a closer look at this for you to see how we can help.
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
Recent replacement shaver heads give poor performance
on September 13, 2018
Posted by: Ken06
Gender:Male
I have used my shaver for several years and replaced the shaving heads annually for at least two years. Previous replacement shaving heads worked flawlessly. I recently purchased a new set of replacement blades and immediately noticed a performance decrease. I no longer get a close shave and spend twice as long to shave and still do not get the same results.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, September 14, 2018
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may assist you in achieving the closest possible shave (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may assist you in achieving the closest possible shave (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
Worse than old heads!
on November 7, 2020
Posted by: CDpaul
I agree with the other recent reviews. The new replacement heads are worse than the old ones that I have been using for 3 1/2 years. It takes twice as long to have a shave and gives a poor result. The old heads were the same type - HQ9/52 so they are currently not being made to the same standard. If Philips can't sort this, I will be changing brands.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 10, 2020
Hi Paul,
We are sorry to hear that the product did not live up to your expectations.
As it is well received, we'd like to find out what happened. Use the link to reach out to the support team https://www.usa.philips.com/c-w/support-home. (1-800-243-3050 / Monday - Sunday 9:00 AM - 6:00 PM EST)
For any additional information come back to us at any time via social media (Facebook and Twitter), or via the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
We are sorry to hear that the product did not live up to your expectations.
As it is well received, we'd like to find out what happened. Use the link to reach out to the support team https://www.usa.philips.com/c-w/support-home. (1-800-243-3050 / Monday - Sunday 9:00 AM - 6:00 PM EST)
For any additional information come back to us at any time via social media (Facebook and Twitter), or via the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Do not get close shaves
on October 9, 2011
Posted by: frankz
Gender:Male
Razor not performing well. Cannot get a good shave disappointed with performance
Cons: cannot get close shave
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
on October 9, 2010
Posted by: Cranky
When I put these new shaving heads in my shaver, it's as though I just received a brand new one. Thanks for a great product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Original shaver fine. Replacement blades not
on September 21, 2023
Posted by: Oldcustomer
Gender:Male
The replacement blades for my 8270XL did not perform well. An interesting aspect is that the design on the replacement blades wore off very quickly. My original blades (many years old) clearly retained the identifying design. Is someone besides Norelco manufacturing these blades, with less attention to quality?
I would recommend this to a friend!
Response from philips.comBy Farheen sayed, Philips Consumer Care, September 21, 2023
Hi there,
Thanks for sharing your experience with us. We are sorry to hear that you are not pleased with the performance of the Philips Norelco Shaving Heads. Please note that we recommend replacing your shaving heads every two years for maximum performance.
In case the Shaving Heads have been recently replaced and you are still facing the issue or have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your experience with us. We are sorry to hear that you are not pleased with the performance of the Philips Norelco Shaving Heads. Please note that we recommend replacing your shaving heads every two years for maximum performance.
In case the Shaving Heads have been recently replaced and you are still facing the issue or have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com