Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Stainless Steel
Average customer rating
4
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
34
4 Stars
15
3 Stars
12
2 Stars
2
1 Star
6
73%of customers recommend this product.
(
45 out of
62)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. French Door Refrigerator with Preserva Food Care System - Stainless Steel
Customer Rating
5
Leak in the coolant system
on December 14, 2023
Posted by: Mettew
from Irvine CA
We bought this fridge 6.5 yrs ago and have had various small problems (squeaky door hinges, doors not sealing shut, led lights stop working) since the beginning until about a month ago when the freezer stopped working followed by the fridge a week later. The diagnosis is a leak in the coolant system and we have been told that this part is not replaceable and our fridge is totaled.
The coolant system is under warranty however this model does not offer a replacement part and our request for a replacement fridge has not been approved, but rather 25% off a new fridge…is this reasonable?
This has been so stressful!!!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not what I expected in a Kitchenaid Appliance
on August 26, 2019
Posted by: ExperiencedKitchenaider
from Rockport, MA
Gender:Female
[This review was collected as part of a promotion.] I love Kitchenaid appliance - small appliance and major appliances. I just purchased a Kitchenaid induction cooktop (5 stars) for the same kitchen. In the recent past, I’ve purchased a duel fuel double oven range (a high quality machine) and a refrigerator/freezer for an apartment (which I like a lot, and it also has French doors). Now I have this very expensive, very large French door panel-ready refrigerator. This refrigerator is a HUGE disappointment. There were no photos of the interior available when we purchased it, so we had to rely on a floor model that was supposed to be very similar - it wasn’t. The available storage space is much less than anticipated (see photos). The produce compartments are miniscule. To open one of the produce doors you need to have both exterior doors open otherwise the drawer hits to door. The interior of the refrigerator is very shallow. Even the storage space on the insides of the doors is more limited than much smaller French door models we’ve had in other houses: I can’t even fit the butter container in the door because the holder is too narrow at the top and the container lid catches on it. I am also not a fan of the platinum interior - too dark. Were it to do all over again, I would select another refrigerator. I purchased this appliance because I have never been disappointed by Kitchenaid. The record is now broken.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy blankar, Digital Care, August 29, 2019
Hello ExperiencedKitchenaider, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
French door refrigerator
on August 22, 2018
Posted by: Stingrayone
from IL
Gender:Male
[This review was collected as part of a promotion.] Bought this as a replacement for an older failing Sub Zero. Unit works very nice but the shelves in the doors are very small. A lot of space is lost due to the width of the molded shelf mounts in the door and the mating ends on the individual shelves. The french door design also loses some storage space compared to a single refrigerator door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Disillusioned
on October 17, 2019
Posted by: Ozzy32
from Cazenovia NY
Gender:Male
[This review was collected as part of a promotion.] We aren’t happy with our KitchenAid panel ready refrigerator. We bought this to replace our 24 year old SubZero. The shelf layout is bad. You have to open both doors to pull out the bottom drawer. That drawer should be split like the two above it. There isn’t nearly the shelf space that we had with our SubZero. We had to purchase the Kitchenaid handles separately. They are hideous looking. We returned them to get something more aesthetically pleasing. It is very quiet and the ice maker works well.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, November 1, 2019
Hello Ozzy32, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Product, I would change a few things though.
on July 11, 2019
Posted by: Doug K/A
from Saint Joseph, MI
Gender:Male
[This review was collected as part of a promotion.] I have been waiting to replace my old bottom mount single door K/A built-in for several years as I was waiting for the 36" wide french door model to arrive. So far it has been a good product, runs very quiet with no issues. Here are a few things I would recommend for changes or improvements:
1) The left side door when allowed to close on its own slams way too hard. I realize it needs a little boost to actuate the sealing plate between the doors, but this is a lot. The items in the door shelves bounce around and sound like they are going to break sometimes due the door closing speed. Some type of slow close dampener would be nice.
2) The freezer door takes what I think is an excessive amount of opening force to overcome the seals, once it has unsealed itself the door opens the rest of the way very easily. I could see where this would be a bigger issue with the elderly or handicapped. There should be an optional foot pedal operated lever that can give some initial assist when opening the freezer.
3) There is no way to shut off the icemaker, the operating manual says to lift a lever which does not exist in this model.
4) The control panel display only shows the SET values of the refrigerator and freezer compartments. My old unit showed the ACTUALl temperatures as well as the setpoints. I had to purchase a pair of thermometers for the two compartments to have the peace of mind of knowing that they are always at the proper temperature.
5) This is just a personal preference, but I would prefer a white interior instead of the gray.
6) There is no butter tray.
1) The left side door when allowed to close on its own slams way too hard. I realize it needs a little boost to actuate the sealing plate between the doors, but this is a lot. The items in the door shelves bounce around and sound like they are going to break sometimes due the door closing speed. Some type of slow close dampener would be nice.
2) The freezer door takes what I think is an excessive amount of opening force to overcome the seals, once it has unsealed itself the door opens the rest of the way very easily. I could see where this would be a bigger issue with the elderly or handicapped. There should be an optional foot pedal operated lever that can give some initial assist when opening the freezer.
3) There is no way to shut off the icemaker, the operating manual says to lift a lever which does not exist in this model.
4) The control panel display only shows the SET values of the refrigerator and freezer compartments. My old unit showed the ACTUALl temperatures as well as the setpoints. I had to purchase a pair of thermometers for the two compartments to have the peace of mind of knowing that they are always at the proper temperature.
5) This is just a personal preference, but I would prefer a white interior instead of the gray.
6) There is no butter tray.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible
on May 26, 2020
Posted by: Steve D.
from California
I have had this for almost two years, and nothing but problems. The freezer always freezes over, have to scrape off all the ice build up. The refridgerator portion doesnt stay cold, it constantly runs and never turns off.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, May 29, 2020
Hello Steve D., thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Fits the Hole in my wall
on October 18, 2019
Posted by: MrSlippers
from Troy, MI
Gender:Male
[This review was collected as part of a promotion.] I replaced an older Sub-Zero fridge, and this unit fit in my cabinet hole perfectly. For the price, this is a great built in fridge. It holds a temperature, and the limited inside space is organized reasonably.
However, for the price I would wish that it would include other small features like a door alarm.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Replacement for older Kitchen Aid
on October 24, 2018
Posted by: Lenie 27
from St Louis, MO
Gender:Female
[This review was collected as part of a promotion.] Our previous side-by-side Kitchen Aid died after 17 years so we replaced with another Kitchen Aid. After 6 weeks, still trying to adjust to French Door design. Less room, particularly for fresh vegetables and fruit, is an issue so far. Veggie drawer only holds one pack of salad with small bag of carrots. Just making more trips to the store.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com