Customer reviews from usa.canon.com
Canon - PIXMA MG5420 Wireless All-In-One Printer - Black
Average customer rating
2.4
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
30
4 Stars
17
3 Stars
15
2 Stars
16
1 Star
72
32%of customers recommend this product.
(
38 out of
117)
Customer Reviews for Canon - PIXMA MG5420 Wireless All-In-One Printer - Black
Customer Rating
1
Terrible Printer
on April 20, 2016
Posted by: Chellietee
from California, United States
I absolutely hate this printer. It prints when it wants to print. Always states that the printer is offline or turned off when it is clearly not. Prints extra slow and just simply is not a great printer..or even a decent printer. I would never recommend this printer to anyone.It was given to me by my father in-law who had just bought it and even he was having problems with it. STAY AWAY FROM THIS ONE!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Mediocre at Best
on April 14, 2014
Posted by: Jonathan
from VA
I had a Canon Pixma printer previously that I loved. It stopped working suddenly after 5+ yrs of use. It printed excellent photos. I thought it would be great to have a wireless printer. It is great when it works. Unfortunately, as with a lot of wireless tech, the connection occasionally fails, but most of the time I have had no problem connecting. Have Mac and PC's connected. Scanning is pretty easy and pretty good quality. The printing is bad though. Photos aren't near the quality of my previous Pixma. I have to clean the print head super frequently, so the thing eats ink. Literally sometimes, I will have to clean the print head every other print or it will make big white streaks on the paper. Quality is just not on par with my last Canon printer. Good features, poorly executed.
Pros: Compact Design, Easy Setup, easy to use
Cons: Dull Tones & Colors, High Ink Consumption, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Tips on Installation and Slow Printing
on September 9, 2014
Posted by: AgingEngineer
from Raleigh, NC
A few points on MG5420 wireless printer installation that may keep you from seeing some of the problems seen by some of those who have complained about difficulty with the wireless setup, 'no response from printer' problems, and extremely slow printing--I've seen them, too, but I've fixed them--at least in my installation.
1) Update the drivers to latest level for your computer (XP, Vista, etc) (always a good practice, anyway). Mine were available by simply using the Windows Update function.
2) If you're using MAC address filtering in your router, don't forget to update the list to include the printer MAC.
3) Unless you have good reason to do otherwise, recommend you disable Ipv6 on both printer and router.
At this point, I had connectivity to the printer, but experienced the "no response from printer" error--even when simply printing a test page. Then, about 20-3- minutes later, printing would start--that is, until I did the next item (4):
4. Finally, disable the LAN DRX function in the printer.
1) Update the drivers to latest level for your computer (XP, Vista, etc) (always a good practice, anyway). Mine were available by simply using the Windows Update function.
2) If you're using MAC address filtering in your router, don't forget to update the list to include the printer MAC.
3) Unless you have good reason to do otherwise, recommend you disable Ipv6 on both printer and router.
At this point, I had connectivity to the printer, but experienced the "no response from printer" error--even when simply printing a test page. Then, about 20-3- minutes later, printing would start--that is, until I did the next item (4):
4. Finally, disable the LAN DRX function in the printer.
Now printing starts in seconds. All is good!
Written by a customer while visiting usa.canon.com
Customer Rating
1
Waste
on December 29, 2014
Posted by: spacedebree
from LA
Ink hog and wireless use is useless.
Nothing but problems and waste of money with the MG5420
Nothing but problems and waste of money with the MG5420
Written by a customer while visiting usa.canon.com
Customer Rating
2
Disappointing product.
on March 2, 2016
Posted by: bludvl49
from Charlotte, NC, United States
One year old. Worked well until a needs service screen msg. showed up. Would not accept print orders. Problem is no one services these products as they are considered "Throw-a-ways". Was not heavily used either. Had a greater expectation of durability from Canon.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
peice of junk
on June 28, 2016
Posted by: not
I plan on trashing it I print something you will hear sounds and then it fails it takes at least 1 hour to print and waste one hour on doing nothing and the printer fails to print I plan on trashing this garbage it always has problems
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
dead after 6months
on July 28, 2016
Posted by: stromy9999
dead after 6months :(. turn on then say ned service .turn of byself .never ever turned on again.itried different outlets too
Written by a customer while visiting usa.canon.com
Customer Rating
1
Terrible
on August 30, 2016
Posted by: debsnest
from OK
I have owned this printer for a couple of years. It is slow to be ready to print. And even when one ink cartridge is low it will not print. Very frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com