Customer reviews from swann.com
Swann - Wireless Door Chime System - White
Average customer rating
3.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
4
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
2
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Swann - Wireless Door Chime System - White
Customer Rating
5
Easily modified for silent cubicle use
on February 20, 2016
Posted by: revajl
I've been looking for a wireless silent visual doorbell for my cubicle for months. I tried this as it was relatively inexpensive at Fry's. There are two volume settings, soft and loud -- but a few minutes with a screwdriver fixed it for my use case.
Written by a customer while visiting swann.com
Customer Rating
5
Great Service
on October 4, 2018
Posted by: David K.
My Order was delivered promptly
Written by a customer while visiting swann.com
Customer Rating
3
Reliable
on December 21, 2018
Posted by: chris g.
My Swann doorbell has been installed for about 9 months and the system works well and the batteries last quite well, I have only replaced the batteries in the inside unit a week ago.
My 3 stars is because of the cheap build quality of the external unit, the cover plate, which incorporates the press button, is held on by 1 tiny plastic lug top and bottom, the postie pressed the button a few days ago and the cover plate fell off, because the top lug has broken off. I expected the unit to last longer than 9 months..
My 3 stars is because of the cheap build quality of the external unit, the cover plate, which incorporates the press button, is held on by 1 tiny plastic lug top and bottom, the postie pressed the button a few days ago and the cover plate fell off, because the top lug has broken off. I expected the unit to last longer than 9 months..
Written by a customer while visiting swann.com
Customer Rating
2
Easy to use, but a couple of issues
on January 23, 2020
Posted by: Doorbelluser
from Sydney
Frequency of use:Daily
Got this for Christmas, and while setting it up was simple enough there have been two main problems:
1 - The sound files on the device are low quality; the tunes clip no matter what tune or volume you choose, so it's not the speaker that's bad, they've just given it poor quality music files for some reason. Not quite "music to your ears".
2 - Our receiver randomly goes off with different tunes once or twice a day. This doesn't seem to be interference or another transmitter close by, as it plays a different tune each time, despite the choosing being done on the receive itself. This can occur anything from the middle of the day, to at 3AM in the morning. Because it's a different tune, you can tell nobody is at the door, but it is still quite annoying.
1 - The sound files on the device are low quality; the tunes clip no matter what tune or volume you choose, so it's not the speaker that's bad, they've just given it poor quality music files for some reason. Not quite "music to your ears".
2 - Our receiver randomly goes off with different tunes once or twice a day. This doesn't seem to be interference or another transmitter close by, as it plays a different tune each time, despite the choosing being done on the receive itself. This can occur anything from the middle of the day, to at 3AM in the morning. Because it's a different tune, you can tell nobody is at the door, but it is still quite annoying.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 24, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Wireless Door and Chime. We are unable to confirm the root of your issues on your second bullet based on the context provided. We would request that you speak with your support team for further assistance.
We will forward your feedback on the sounds of the chime with our product development team to help address tour concerns on future product launches.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Wireless Door and Chime. We are unable to confirm the root of your issues on your second bullet based on the context provided. We would request that you speak with your support team for further assistance.
We will forward your feedback on the sounds of the chime with our product development team to help address tour concerns on future product launches.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Far from acceptable
on March 16, 2021
Posted by: Tall Paul
from Surrey
Frequency of use:Monthly
Bought this door bell 2 years ago its used more batteries than it's worth and that's when it works. The door push it's self cracked after 9 months so held on by gaffer tape with no real use at all, had to change the battery again today and its now fell into lots of pieces. The chime part seems to make quality batteries leak and coroad the springs. Sorry Swann but its not up to the job RUBBISH
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 19, 2021
Hello Tall Paul,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wireless Door Chime with Compact Backlit Design. This is one of Swann's earlier generation security solutions. Since the launch of this product, we have learned a lot about how we can improve. Please know your feedback will be shared with the rest of our product development teams. We look forward to launching similar products with updated features in the near future,
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wireless Door Chime with Compact Backlit Design. This is one of Swann's earlier generation security solutions. Since the launch of this product, we have learned a lot about how we can improve. Please know your feedback will be shared with the rest of our product development teams. We look forward to launching similar products with updated features in the near future,
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Dale5
from Wollongong
Verified Purchase:Yes
Recently purchased, excellent product, easy to install and use.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Terrible
on December 18, 2021
Posted by: Kiwigull
from Auckland NZ
This thing worked on and off for a while, but now has completely stopped. Even new batteries to the button and sound box makes no difference. Useless
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
5
Really great doorbell
on May 10, 2023
Posted by: Lofty
My hearing is not the best but with two adjustable volume doorbells and lots of short or long tones I never miss a visitor.
Written by a customer while visiting swann.com