Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Jeromw
Verified Purchase:Yes
My computer is operating at optimal speed and has not been infected by any virus or compromised.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: frank
Verified Purchase:Yes
I CAN NOT INSTALL IT ON MY ASUS WINDOW 10 COMPUTER.
2. i HAVE IY ON MY HP COMPUTER AND NOW I AM GETTING ALL KINDS OF POP UPS ALL DAY LONGER. HOW DO I GET RID ODF THEM PERMANTLY.?
2. i HAVE IY ON MY HP COMPUTER AND NOW I AM GETTING ALL KINDS OF POP UPS ALL DAY LONGER. HOW DO I GET RID ODF THEM PERMANTLY.?
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 9, 2018
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Posted by: dgutosky
from Grundy Center, IA
Verified Purchase:Yes
I have had Webroot for several years. I had not had any major issues. Easy to use and access. Can't put a price on peace of mind!
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
5
"GREAT PRODUCT "
on April 8, 2018
Posted by: dcarpenter
I NEEDED HELP SETTING UP AND WEBROOT TECH HELP LINE DID EVERYTING I NEEDED IN JUST A FEW MINUTES
Written by a customer while visiting webroot.com
Customer Rating
5
Great Product, Great Service!
on April 8, 2018
Posted by: LindaB
I had a problem installing the software and emailed a support request explaining my problem. I got a prompt reply asking me to call them. I did, and within 5 minutes the problem (I'd tried to figure out for days) was fixed. The product works exactly as advertised and I couldn't be happier that I'm as protected as possible when I'm online!
Written by a customer while visiting webroot.com
Posted by: Butterfly79
from Silsbee, TX 77656, USA
Verified Purchase:Yes
Overall a great product. Have not figured out how to tell if it’s actually working on my phone. Suppose to be protecting 3 devices, but only shows computers not phone. Overall though I am pleased with service
Written by a customer while visiting webroot.com
Customer Rating
3
Have I made a mistake in this purchase?
on April 9, 2018
Posted by: roundtoit
Since they only put up the good reviews, I am going to write one anyway. Did not get the Webroot toolbar icon so I could not manage passwords, Support was very slow and confusing. Community would not respond to my request. I am very disappointed so far.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 9, 2018
Looks like the Community did respond to your request, I will copy/paste it here for visibility.
"The limitations in Windows Edge are dictated by Microsoft NOT Webroot. It's up to Microsoft to approve what addons work in Edge. Webroot has been wanting to add Edge to it's list of supported browsers, but it's not up to them. Supported browsers are also mentioned in Webroot's System Requirements. All users of ANY software should really read the system requirements before purchasing. I should also mention that even when using Microsoft Edge, Webroot will still protect your computer. Edge just doesn't support the Webroot Web Filtering Extension or Password Manager plugins at this time."
"The limitations in Windows Edge are dictated by Microsoft NOT Webroot. It's up to Microsoft to approve what addons work in Edge. Webroot has been wanting to add Edge to it's list of supported browsers, but it's not up to them. Supported browsers are also mentioned in Webroot's System Requirements. All users of ANY software should really read the system requirements before purchasing. I should also mention that even when using Microsoft Edge, Webroot will still protect your computer. Edge just doesn't support the Webroot Web Filtering Extension or Password Manager plugins at this time."
Written by a customer while visiting webroot.com
Posted by: Geezer
from Boulder CO
Verified Purchase:Yes
I was not able to download the webroot software and not able to load the disk that I bought. Did the Geek Squad prior installation interfere with my opportunity to use webroot independent of their pitch to renew their services?
Ray Hauser
No, I would not recommend this to a friend.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 9, 2018
You might need to uninstall/reinstall the Webroot client, or it could be as simple as updating the keycode on the program itself. Both of these can be quickly addressed if you reach out to us at 1-866-612-4227.
Written by a customer while visiting webroot.com