Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
1
I paid twice for the same year of service
on April 5, 2018
Posted by: amymarieagee
I still had almost a year of service left on my 2 year plan but an email made me think that it was time to renew. I didn't realize until I saw it reinstalling it and it had the time stamp thing. :(
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 6, 2018
Looks like your first subscription is through Best Buy, so you should be able to continue using that one and request a refund on the new one. You purchased that on 2/28/18, and we offer a 70 day refund policy. Feel free to give us a call at 1-866-350-6089.
Written by a customer while visiting webroot.com
Customer Rating
5
Protection you know is there
on April 6, 2018
Posted by: Darron
A great value for a high level of security of your most valued component. As the worlds evolving towards online thievery, it's a peace of mind knowing that there's a web of protection and that WEBROOT is there.
Written by a customer while visiting webroot.com
Customer Rating
1
Sorry product
on April 6, 2018
Posted by: dumbone
from Moore, OK, USA
why would I recommend this to anyone when I subscribed for 1 year on March 14,2018 my credit card was charged for a one year subscription and less than a month it has already expired.
No, I would not recommend this to a friend.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 9, 2018
Looks like you purchased the new license on 3/14/18, and it was set to expire on 3/14/19. Our support team is able to work with you and make sure that the correct license is activated and running properly, free of any additional cost! If you would like to utilize them in the future, please feel free to reach out: 1-866-612-4227.
Written by a customer while visiting webroot.com
Customer Rating
1
Waste of time and money
on April 6, 2018
Posted by: Bubba
Webroot stopped working, expired? so I purchased an update, web secure, was unable to install, could not get around all the security, user id's, passwords. Purchased a new one. Unable to install, again. Waste of my time and waste of my money. Had similar problem last time I tried to update. Purchased a different security system and DELETED Webroot. I am not interested in using, or trying to use, this product again.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 9, 2018
If Webroot had expired, then the program was still installed on your computer, and you only needed to renew the license itself. When you purchase a new license, you need to change the keycode on the program in order for it to switch over. If you try installing Webroot when a previous version still exists, it will fail, and I believe this to be what you encountered. If you are open to us walking you through this process, our support team would be happy to do so. They can be reached at 1-866-612-4227.
Written by a customer while visiting webroot.com
Posted by: WariousWalrus
from North Coast Oregon USA
Verified Purchase:Yes
There is nothing to complain about this product. But I do wonder, since you know that I bought it, why I keep getting a notification to renew.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Red44
from Vermont, USA
Verified Purchase:Yes
Not good. Accessing features is almost impossible.
I would recommend this to a friend!
Response from webroot.comBy Lara - Webroot Community Support Team, Online, April 9, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
PROBLEMS ARE GONE WITH THIS PROTECTION
on April 7, 2018
Posted by: Barb
My son is a computer programer and he is the one who steered me to Webroot. He explained that it worked in a different manner than the usual protection which was not working well for me. I have used it for three years now, and no problems that it did not clean up. I have it on Mac and Windows. Works great!
Written by a customer while visiting webroot.com
Posted by: Joco75701
from Tyler, Texas
Verified Purchase:Yes
I purchased this program about a month ago and it got rid of 2 viruses that bitdefender missed altogether and it works great on an Apple computer
I would recommend this to a friend!
Written by a customer while visiting webroot.com