Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,410 Reviews)
Rating breakdown 9,410 reviews
5 Stars
5,507
4 Stars
1,312
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Michael Tury
Verified Purchase:Yes
I don't like texting people when I have issues with my computer I like to talk to them my issues didn't get resolved sorry. I'd like to cancel my policy with you.
Written by a customer while visiting webroot.com
Posted by: Josette
Gender:Female
Verified Purchase:Yes
My Webroot experience In one word - It REALLY Sucked!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, March 25, 2025
Thank you for submitting your rating. It looks like your experience with Webroot fell short of expectations and we are sorry for this. To address any issues you may have encountered, please visit https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: N Schave
from Austin, Texas
Verified Purchase:Yes
As far as I can tell, this product works the way it’s supposed to. What I don’t like is trying to figure out whether or not I’ve successfully renewed my subscription. It doesn’t seem any different in action, but I get email after email telling me my subscription has expired for weeks after I’ve spent the money and installed the product. I have no idea if it’s working or not.
Written by a customer while visiting webroot.com
Posted by: Nordic
Verified Purchase:Yes
Frustrating circular process that failed to move ahead several times. Failed to accept password update. Unclear what was wrong with entrys. Unable to determine which devices are covered.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Robbie G
from Grayslake il
Gender:Female
Verified Purchase:Yes
The person that helped me was outstanding. Guided me through the process of what was available & then recommended
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy Webroot Customer Support, April 1, 2025
Thank you so much for the 5-star review and such positive feedback regarding your support experience with Webroot.
Written by a customer while visiting webroot.com
Posted by: KENNETH MAZE
Gender:Male
Verified Purchase:Yes
LET US START WITH I DO NOT KNOW IF I AM COVERED OR NOT . MY ACCOUNT SHOW THAT I PAID FOR COVERAGE.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, April 1, 2025
Thank you for sharing your feedback. We apologize that your experience with Webroot fell short of expectations. To address any installation issues, please visit our support resources at https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Wonderful powerful help in blocking unwanted traffic!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Go Steelers
Gender:Male
Verified Purchase:Yes
Great product to protect my computer and contents.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com