Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Dazed And Confused
Verified Purchase:Yes
We paid to renew our subscription. Renewing is just the start . . . a new version must be installed. 'Tried to follow the instructions multiple times - unsuccessfully. A RED version of the app continues to pop up on the screen that we need to renew.
No, I would not recommend this to a friend.
Response from webroot.comBy Webroot Customer Support, November 14, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: No No
Gender:Male
Verified Purchase:Yes
So far, so good, So far, so good, So far, so good, So far, so good
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Bick
Verified Purchase:Yes
I renewed my subscription on my computer but Webroot stills says to renew. I’ve tried everything to fix this problem. But it’s not working.
Quality
3
Value
3
Response from webroot.comBy Webroot Customer Support, November 18, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode to remove the 'need to renew' message.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode to remove the 'need to renew' message.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Cindy B
from Tulsa Oklahoma
Gender:Female
Verified Purchase:Yes
I have had Webroot covering my computer for 5 years and would recommend this coverage, They scan and report any and all issues. Everythjng has me never worrying about my electronics ever..
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
Still showing on my computer that I have to renew when I already have!
Written by a customer while visiting webroot.com
Customer Rating
3
Subscription Expiration Notice Still At Boot Up
on November 18, 2024
Posted by: HRob
Verified Purchase:Yes
I am still seeing the Subscription expired message at boot up. How do I ensure it is protecting my computer and that this expiration expired msg goes away?
Written by a customer while visiting webroot.com
Posted by: Lulu Severo
Verified Purchase:Yes
So frustrated with this software because when it running or scanning my computer stops so I can not do anything. I need to turn off my computer and start again
Written by a customer while visiting webroot.com
Posted by: a Grannysaurus
Verified Purchase:Yes
I am placing my trust in Webroot because my son who works in IT insists I should have it installed on my computer. So far I have had no problems since Webroot has identified potential situations that need correcting.
Written by a customer while visiting webroot.com