Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: RTun
from Baltimore MD
Gender:Male
Verified Purchase:Yes
Your communication is horrendous. The site shows that the webroot is working but i am getting email after email that I have to install something and when i try to it never takes
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, July 24, 2024
Your rating indicates that your experience with Webroot fell short of expectations, and we apologize if it did. To address any issues you may have encountered, please visit https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: RafaelN
from co
Gender:Male
Verified Purchase:Yes
I really like the technical support when needed. Fast reliable and secure. They have been able to repair every problem thus far.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Sandra S
Verified Purchase:Yes
I downloaded the software to two devices. Since the download, both devices are extremely slow starting up, and one device is slow functioning all together. I will be removing it from the device that is poorly operating. Not interested in downloading this software to any other devices.
No, I would not recommend this to a friend.
Response from webroot.comBy Webroot Customer Support, September 3, 2024
Thank you for submitting your rating. It looks like your experience with Webroot fell short of expectations and we are sorry for this. To address any issues you may have encountered, please visit https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Truckee ca dr
Gender:Male
Verified Purchase:Yes
Sometimes it works sometimes it doesn't .
When it works, it works well.
When it works, it works well.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: T shultz
from St Paul
Gender:Male
Verified Purchase:Yes
I think I paid for it and now they want me to pay again. Not good.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Colorado
Gender:Female
Verified Purchase:Yes
......................................................
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: taken
from va
Gender:Male
Verified Purchase:Yes
don't think it's installed and i don't know how. keeps telling me my subscription has run out and needs to be renewed. webroot got the money and i got nothing.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, September 24, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Walter Halen
from Yardley, PA
Gender:Male
Verified Purchase:Yes
Works fine on my computer but not so much on my phone. It gives me a message saying that I am running on iOS 18.0 so I should upgrade to the latest iOS 17.6.1. Obviously it does not handle the latest iOS upgrade of 18.1.
I would recommend this to a friend!
Quality
3
Value
4
Written by a customer while visiting webroot.com