Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
5
I always like the weekly blow by blow reports.
on July 7, 2024
Posted by: lamontta
from sun city, AZ
Gender:Female
my account ran out 2 months or more ago, no one let me know. But I still have faith that they'll take care of me, trying to now renew my account. Lets Go!!!!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Lexington KY
Gender:Female
Verified Purchase:Yes
I recommend because it’s thorough and easy to use.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Lennyy
from NY
Gender:Female
Verified Purchase:Yes
The instructions to download this were TERRIBLE!!!
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from webroot.comBy Webroot Customer Support, July 10, 2024
Thank you for sharing your feedback. We apologize that your experience with Webroot fell short of expectations. You can access your account to manage your subscriptions details, downloads and more, here: https://www.webroot.com/us/en/home/accounts. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Ted K
from Washington DC
Gender:Male
Verified Purchase:Yes
I bought this on line and can’t install it. I called nd can’t reach a human. I have left messages but weeks later nothing. HELP!!
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: Dee from DE
Verified Purchase:Yes
It took 3 weeks from date of purchase to email confirmation of my subscription. Still do not know how to download. I continue to get notifications on my laptop that my subscription has expired and I need to renew it even though I renewed it 3 weeks ago. Something is wrong with your process of renewals and I happen to be caught up in it.
Value
4
Response from webroot.comBy Webroot Customer Support, July 15, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode.
This should remove the "expired" notification that's linked to an older keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
Besides, all your subscriptions details and download links can be accessed and managed via your online account here: https://www.webroot.com/us/en/home/accounts.
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode.
This should remove the "expired" notification that's linked to an older keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
Besides, all your subscriptions details and download links can be accessed and managed via your online account here: https://www.webroot.com/us/en/home/accounts.
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
1
Total scam! Renewal won't download, no help avail
on July 14, 2024
Posted by: Greg Van Wey
from Sandusky Ohio
Gender:Male
Verified Purchase:Yes
Renewed my subscription, not only did it charge me 2x, it will not allow me to download update. Can't update it, won't allow me to uninstall. Tried customer service several times, can't speak to a human. Beyond furious with this service.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: Pringle
Verified Purchase:Yes
I have used Webroot for nearly 3 years; excellent protection.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Bob 17
Gender:Male
Verified Purchase:Yes
I am somewhat computer illiterate. I purchased this protection for my computer and continue receiving notifications about installing Your Webroot Protection. I have had Webroot for a long time and never had this much confusion with this program. May be my last time. I am not spending my retirement trying to figure this out. In the past it seemed much simpler to navigate. Sincerely Better things to do with my Life!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, July 22, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode and the notifications will stop.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode and the notifications will stop.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com