Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Anonymous
from Texas
Gender:Female
Verified Purchase:Yes
I like Webroot. HOWEVER: I keep getting prompts on my computer that it has expired. ALSO, i have no idea how to activate it on my cell. I know i am not a technolicly inclined, so i guess that is the issue.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting webroot.com
Posted by: tenhaaf
from Montreal, Quebec
Gender:Female
Verified Purchase:Yes
I paid for the renewal and was asked to wait to install the software. I waited for about 20 minutes and had to go to a zoom meeting. When I came back the installation feature was gone. The Webroot program is working, but I keep getting a reminder that my Webroot has expired. No matter who I call at Webroot - no one can help. They keep trying to get me to pay again. My account shows that it expires in March 2025.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: Ray M
Verified Purchase:Yes
I still can't load the software. I recommend getting the software from the store and not over the internet.
Written by a customer while visiting webroot.com
Posted by: William O
Verified Purchase:Yes
I purchased the update to Webroot but it keeps telling me that it's expired. I get emails telling me that I need to install the update but when I try it tried to get me to pay again and I've already paid for it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, May 28, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode, this should remove the "expired" status.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode, this should remove the "expired" status.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
3
WiFi protection
on May 27, 2024
Posted by: Jack46
I receive unsolicited emails on topics I researched while using the Webroot WiFi software. Since I did not provide my email I think the software is not able to keep vendors from identifying me.
Response from webroot.comBy Webroot Customer Support, May 28, 2024
Thank you for submitting your rating. It looks like your experience with Webroot fell short of expectations and we are sorry for this. To address any issues you may have encountered, please visit https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Chuck w
Verified Purchase:Yes
Renewed my subscription after getting a notice it expired. After many attempts I could not get that warning that my subscription expired to go away, nor could I find any help to correct this. Therefore, I cancelled.
No, I would not recommend this to a friend.
Response from webroot.comBy Webroot Customer Support, May 29, 2024
Thank you for your review and sorry to see you cancelled.
If you decide to renew, and if you have Webroot installed you can get rid of the "expired" notice by updating your keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you decide to renew, and if you have Webroot installed you can get rid of the "expired" notice by updating your keycode.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Chet I
from Palm Beach Gardens, Florida
Verified Purchase:Yes
Easy to use PEACE OF MIND!
No need to remember, it does that for you!
Runs in the background & provides a detailed analysis when complete.
No need to remember, it does that for you!
Runs in the background & provides a detailed analysis when complete.
Written by a customer while visiting webroot.com
Posted by: E liew
from Malaysia
Gender:Male
Verified Purchase:Yes
reliable trustworthy antivirus software been using it for many years now
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com