Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,417 Reviews)
Rating breakdown 9,417 reviews
5 Stars
5,513
4 Stars
1,313
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
5
Great Protection
on January 12, 2024
Posted by: Wallace1961
Webroot gives me peace of mind knowing that it is working all the time.
Written by a customer while visiting webroot.com
Posted by: Rickdmy
from Detroit Mi.
Gender:Male
Verified Purchase:Yes
So, I'm having difficulty with webroot trying to tell me that my subscription needs to be renewed when I've already done so. This is quite annoying. All in all, I'm happy with the service, but am upset by the constant notification upon start up that I am unprotected when I am fully protected upon renewal. Please address this. Thank you.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Posted by: Danielxxx
from Kansas
Gender:Male
Verified Purchase:Yes
I did not need to renew. My coverage is good until May. You scammed me into thinking that I needed to renew. I called and your people said this renewal was cancelled? Was it???
Response from webroot.comBy Webroot Customer Support, May 17, 2024
Thank you for sharing your feedback. We apologize that your experience with Webroot fell short of expectations.
You can access your account to check the status of your subscription here: https://www.webroot.com/us/en/home/accounts
We appreciate your patience and look forward to assisting you.
You can access your account to check the status of your subscription here: https://www.webroot.com/us/en/home/accounts
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Posted by: Customer from MA
Verified Purchase:Yes
After clicking on the “Renew Now” button, it was challenging to follow the links to get it done.
Written by a customer while visiting webroot.com
Posted by: Judy71
from Maine
Gender:Female
Verified Purchase:Yes
Webroot is the best. Every time I get on the internet if I go in something it will let me know to go back to the begin of the page cause of viruses. I've been using Webroot for years and never had a virus.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: GeCo
from Arlington Texas
Gender:Male
Verified Purchase:Yes
Over the years I have trusted Webroot to keep my devices safe. The company has never let me down.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: R Gaddis
from Rockwall, TX
Gender:Male
Verified Purchase:Yes
I thought your add stated that one subscription covered two devices. I have two devices but was charged twice on one computer only and no coverage on the other. How do we fix this?
Quality
3
Value
3
Written by a customer while visiting webroot.com
Posted by: C Gmn
I am a senior and not all that computer literate. Webroot has done a great job of keeping me safe. The few times I DID encounter the big flashing screen, loud voice telling me to call immediately or loose my service, I called webroot customer service, got a great person who fixed everything quickly. He managed to dumb-down the explanation for me so I understood what to do. Great customer service people!
Written by a customer while visiting webroot.com