Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,410 Reviews)
Rating breakdown 9,410 reviews
5 Stars
5,507
4 Stars
1,312
3 Stars
699
2 Stars
411
1 Star
1,481
71%of customers recommend this product.
(
866 out of
1,223)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
5
Im very Happy with this Company
on November 30, 2017
Posted by: nica
the Help that i recived was very Good. The Lady was very HELPFULL.
Written by a customer while visiting webroot.com
Customer Rating
1
Renew
on December 3, 2017
Posted by: Debbie
I renewed my Webroot and got the cd sent to me.I installed it and it is still telling me my subscription is expired. I am not happy
Response from webroot.comBy Josh P., Online, December 4, 2017
We really appreciate you bringing this to our attention, Debbie!
We've gone ahead & created a support case for you so our Team can ensure to promptly address this. We also highly recommend saving their contact information for your convenience in the future.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Kind Regards,
Josh P.
Digital Care Coordinator
We've gone ahead & created a support case for you so our Team can ensure to promptly address this. We also highly recommend saving their contact information for your convenience in the future.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Kind Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
5
So far, so good. I think this product is excellent.
on December 3, 2017
Posted by: famensis
I switched over from Norton because I was fed up with the pricing structure mainly. I was also looking for something light on resources. I think Webroot meets this expectation fully.
I love the low resource usage and super fast scan times. I was hoping for something different, and so far this is working out great!
One weak spot is that the password manager does not have an extension available for the Edge browser. The explanation is that its not open to extensions, but tons of other people have Edge extensions, so I think thats a weak excuse. This is not a big deal since I use the Chrome browser as well, but I just wanted to get that in there.
At this point I think this is a great product. Very light on resources plus very fast scan times = Wonderful!
Written by a customer while visiting webroot.com
Customer Rating
5
Review
on December 4, 2017
Posted by: Terry
Nice to feel your computer is secure. Especially if you are a novice individual with little skill in them.
Written by a customer while visiting webroot.com
Customer Rating
5
Great Purchase
on December 4, 2017
Posted by: roger
Great product , works well , it works well with my systems , the automatic scanning system is great
Written by a customer while visiting webroot.com
Customer Rating
4
It’s probably ok.
on December 5, 2017
Posted by: RavensAura
However, many times when it updates to a new version, the real time protection doesn’t work. I’ve had to contact support many times but then mysteriously it will start working after a different update. Because it happens during its own updating its highly likely a software bug that they have for my Win 8.1 OS. I chose not to use it on my Win 10.
Response from webroot.comBy Josh P., Online, December 8, 2017
Thank you for making us aware of your issue!
We've created a escalated case for you with our Team to ensure this is addressed.
Best Regards,
Josh P.
Digital Care Coordinator
We've created a escalated case for you with our Team to ensure this is addressed.
Best Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
1
Hard for me to figure out
on December 7, 2017
Posted by: BooBear
I do not know if I am protected or not. I hate computers but, what can you do, waste a lot of time on this machine.
Response from webroot.comBy Josh P., Online, December 11, 2017
Upon looking up your subscription on our back-end, it's showing that your subscription has been activated. Please save our Support Team's contact information for your convenience in the future.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Kind Regards,
Josh P.
Digital Care Coordinator
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Kind Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
5
Works well
on December 7, 2017
Posted by: Shay
It's a great product. The only issue I have is trying to get it to connect right on my iPad. But it is awesome.
Written by a customer while visiting webroot.com