Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,423 Reviews)
Rating breakdown 9,423 reviews
5 Stars
5,515
4 Stars
1,313
3 Stars
701
2 Stars
411
1 Star
1,483
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Hendysuz701
Verified Purchase:Yes
It slows my internet, can't get on my steam gaming platform to play, can't get on Facebook. And software won't download on my tablet. Not happy with supposed protection since I don't have it.
Response from webroot.comBy Deep, OpenText, August 1, 2023
We're sorry to hear that you're experiencing issues with our product, and we apologize for any inconvenience caused. We take customer feedback seriously, and we'd like to learn more about the specific problem you're facing. Please provide us with more details regarding the issues you're encountering, including any error messages or steps to reproduce the problem to our team at https://www.webroot.com/us/en/support/contact Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our products and services. Thanks
Written by a customer while visiting webroot.com
Posted by: Steve P
from Uk
Verified Purchase:Yes
Renewed for another years service. Simple install and 100% reliable. Have used Webroot for many years. Excellent product
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: pfeiffer
from Columbus, OH
Verified Purchase:Yes
I’m frustrated because I keep trying to install the software and I keep getting messages warning me I need to install it. Can’t tell whether it’s installed or not.
Response from webroot.comBy Deep, OpenText, August 1, 2023
Thank you for choosing our product! We understand that getting started can sometimes be confusing, but don't worry, we're here to help. To assist you effectively, please provide us with more information about the product you purchased and the specific areas you need assistance with by going to https://www.webroot.com/us/en/support/contact we'll be happy to provide the necessary guidance
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Huntsville, Alabama
Verified Purchase:Yes
I purchased this service about 2 weeks back and still can’t download it on my PC AND a notification says I’m expired and another message says thanks for choosing Webroot!
Response from webroot.comBy Deep, OpenText, August 1, 2023
Please contact our product support team at https://www.webroot.com/us/en/support/contact and if you could provide more details about what specifically went wrong, we would appreciate the opportunity to address the issue and make things right. Your satisfaction is important to us, and we're committed to ensuring a positive experience for our customers. Please reach out to our customer support team, and we'll do our best to assist you promptly.
Written by a customer while visiting webroot.com
Posted by: sandwing
from pennsylvania
Verified Purchase:Yes
been with webroot for years. easy to use and trustworthy. little high in price but worth the extra money.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Yajhaira
from Pennsylvania
Verified Purchase:Yes
Since I put back Webroot it is being much better being on the net without the hassle and my computers are safer.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
5
Good purchase very happy to have made the purchase
on July 31, 2023
Posted by: Ms Young
from Los Ángeles, California
Verified Purchase:Yes
Good choice so so very glad that I made this purchase
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
I couldn't log on. Had to create new password and security questions. Still couldn't log on. Not going to waste any more time on this. Life is too short. Will not renew.
No, I would not recommend this to a friend.
Response from webroot.comBy Deep, OpenText, August 1, 2023
I'm sorry to hear that you're disappointed with your purchase. We value your feedback and take it seriously.
Please contact our product support team at https://www.webroot.com/us/en/support/contact and if you could provide more details about what specifically went wrong, we would appreciate the opportunity to address the issue and make things right. Your satisfaction is important to us, and we're committed to ensuring a positive experience for our customers. Please reach out to our customer support team, and we'll do our best to assist you promptly.
Please contact our product support team at https://www.webroot.com/us/en/support/contact and if you could provide more details about what specifically went wrong, we would appreciate the opportunity to address the issue and make things right. Your satisfaction is important to us, and we're committed to ensuring a positive experience for our customers. Please reach out to our customer support team, and we'll do our best to assist you promptly.
Written by a customer while visiting webroot.com