Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,423 Reviews)
Rating breakdown 9,423 reviews
5 Stars
5,515
4 Stars
1,313
3 Stars
701
2 Stars
411
1 Star
1,483
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Joe Disappointed
Verified Purchase:Yes
The product is good. The Company double charged me, then claimed to refund one charge but didn't and then cancelled my subscription. Of course you can't talk to anyone at the Company to straighten out this fiasco.
Response from webroot.comBy Deep, OpenText, July 7, 2023
Hello, I'm sorry you are having issues with our product
If you still wish to request a refund you may do so here:
https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Hammond, La.
Verified Purchase:Yes
It does an okay job, but some of my regular emails get sent to spam, even my newspaper.
I also get a renewal ad when I turn on the computer.
I also get a renewal ad when I turn on the computer.
Response from webroot.comBy Deep, OpenText, July 7, 2023
Hello, I'm sorry you are having issues with our product
If you still wish to request to opt out off auto-renewal you may do so here:
https://www.webroot.com/us/en/auto-renewal-optout
If you still wish to request to opt out off auto-renewal you may do so here:
https://www.webroot.com/us/en/auto-renewal-optout
Written by a customer while visiting webroot.com
Customer Rating
5
Does a great job
on June 26, 2023
Posted by: Just a good guy
I bought this to replace Microsoft Defender which was causing a lot of problem's for me. Since then Webroot was worked flawlessly and hasn't caused any of the problem's that Defender did.
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
I renewed and got a virus had to get help to get it off $100.00 because your person could not help me???. Said he was in the Philippians. I thought Webroot was suppose to keep a virus from happening,
Response from webroot.comBy Deep, OpenText, July 7, 2023
Hello, I'm sorry you are having issues with our product.
If you need support, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
If you need support, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
So far so good; however we continue to receive notices that our coverage is expiring which is not only annoying, but somewhat concerning.
Response from webroot.comBy Deep, OpenText, July 7, 2023
Hello, I'm sorry you are having issues with our product.
If you need support, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
If you need support, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
Written by a customer while visiting webroot.com
Posted by: Duane Owen
from Forest Lake, MN
Verified Purchase:Yes
Horrible experience to load we broke on Windows 10. Very poor directions and help
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: RLDav
Verified Purchase:Yes
Easy to renew but frustrating to keep getting reminder popups to renew! How long will that last?
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
1
I bought for my computer, not I phone. Still not w
on July 4, 2023
Posted by: Anonymous
from Omaha Nebraska
Verified Purchase:Yes
Totally disappointed. Doesn’t work on my computer. Webroot is fine at taking money. Ambiguous on what equipment it’s going to apply to
No, I would not recommend this to a friend.
Response from webroot.comBy Deep, OpenText, July 7, 2023
Hello, I'm sorry you are having issues with our product.
If you need support, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
If you need support, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
Written by a customer while visiting webroot.com