Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,423 Reviews)
Rating breakdown 9,423 reviews
5 Stars
5,515
4 Stars
1,313
3 Stars
701
2 Stars
411
1 Star
1,483
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: skippy57
from private
Verified Purchase:Yes
The instructions on renewal weren't clear. I purchased webroot then got message thar I needed to renew,
No, I would not recommend this to a friend.
Response from webroot.comBy Deep, OpenText, July 5, 2023
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
We have very low wait times and a fast response rate
https://www.webroot.com/us/en/support/contact
Thanks!
We have very low wait times and a fast response rate
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Posted by: Roland GL
from Sacramento, XA
Verified Purchase:Yes
Best software virus program out there. Any new virus that comes along is caught, because their cloud library is constantly updated. Plus Webroot takes up very little CPU. Great virus program. I've never had a virus since I began using it 2 years ago.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
1
Horrible. Will not stay on my mobile devices
on June 7, 2023
Posted by: Smarty
Will not buy again. Repeatedly on my tablet and my phone, even though have the webroot mobile app, it will say it wont recognize my acct. So every time i want to check, i have to repeatedly keep putting in my key product and then it will recognize for that day and then jot again the next day. Is not scanning and running in background to protect me whatsoever. Never buy again
Response from webroot.comBy Deep, OpenText, July 5, 2023
Hi, I'm sorry you were unhappy using our free bundled software. We hope you try us out again soon.
Written by a customer while visiting webroot.com
Customer Rating
5
My go to security software
on June 10, 2023
Posted by: Scuda
Had an issue initially reinstalling from a previous version but when I received the CD it loaded as expected. Good product
Written by a customer while visiting webroot.com
Customer Rating
5
trusted service
on June 12, 2023
Posted by: bjbr
I haven't used any other security system in many years, too many complications with the others.....Webroot is easy to use, understandable and no problems have developed with it.....Others, tell you something is wrong with your system and do nothing
Written by a customer while visiting webroot.com
Posted by: sandy lee
from columbus ohio
Verified Purchase:Yes
It seems to be a very good protection but very difficult to download and get it in use.
Response from webroot.comBy Deep, OpenText, July 7, 2023
We appreciate your feedback!
If you need support in the future, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
If you need support in the future, please go to https://www.webroot.com/us/en/support/contact.
We will be more than happy to assist you.
Written by a customer while visiting webroot.com
Customer Rating
2
Conflicting emails
on June 14, 2023
Posted by: 2 stars
Please stop sending me emails saying my webroot expired 2 months ago. My subscription is good till 4-14-25.
Thank you.
Thank you.
Response from webroot.comBy Deep, OpenText, July 13, 2023
Scenario 7: Opt Out Auto Renew
Thank you for reaching out to us regarding your subscription renewal. To opt out of the renewal, you may do so it here: https://www.webroot.com/us/en/auto-renewal-optout.
Thank you for reaching out to us regarding your subscription renewal. To opt out of the renewal, you may do so it here: https://www.webroot.com/us/en/auto-renewal-optout.
Written by a customer while visiting webroot.com
Posted by: C Burrell
from Minnesota
Verified Purchase:Yes
I will never use Webroot again, I cannot get update to work!
No, I would not recommend this to a friend.
Response from webroot.comBy Deep, OpenText, July 7, 2023
Hi, I'm sorry you were unhappy using our free bundled software. We hope you try us out again soon.
Written by a customer while visiting webroot.com