Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,427 Reviews)
Rating breakdown 9,427 reviews
5 Stars
5,516
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,483
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Mr. Gustafson
from Puyallup, Wa
Verified Purchase:Yes
I was told in a chat that I was buying a 2-year subscription. Now it appears it's only 1 year. Why?
I keep getting the same email telling me I need to install. On the phone I'm told everything is fine. Why?
I paid for Secure Anywhere on my phone, but I don't see the app. Why?
I keep getting the same email telling me I need to install. On the phone I'm told everything is fine. Why?
I paid for Secure Anywhere on my phone, but I don't see the app. Why?
No, I would not recommend this to a friend.
Response from webroot.comBy Community, January 30, 2023
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Lousy
on January 5, 2023
Posted by: Anonymous
This app refuses to install on my android. I keep coming back hoping for an update that works. Instructions are useless. I pay a lot for this it works on my laptop, the only reason I don't request a full refund. MAKE IT WORK FOR ANDROID AND MAKE IT SIMPLE TO INSTALL. BRING BACK THE OLD APP. The new web based thing is garbage to install.
Response from webroot.comBy Community, January 30, 2023
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: @123
from Arizona
Verified Purchase:Yes
Same answers - poor support CD doesn’t work and I won’t renew
No, I would not recommend this to a friend.
Response from webroot.comBy Community, January 23, 2023
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Jkp1
from Columbus
Verified Purchase:Yes
Instructions not user friendly .srnt me a disc..no instructions
No, I would not recommend this to a friend.
Response from webroot.comBy Community, January 17, 2023
I understand that you’re disappointed with the physical CD that you were charged for. Please reach out to our support team to request a refund for this add-on: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5
Great product.
on January 9, 2023
Posted by: LINDA S
Webroot is a great product. I have not had any problems with my computer since it has been installed. I highly recommend it.
Written by a customer while visiting webroot.com
Customer Rating
4
Did I do it correctly?
on January 10, 2023
Posted by: Kata
I'm not a "self taught" or "just follow the prompts" type of person. If there is no "well done" or "everything is completed", I have no idea if I installed the program completely. I just hope it is working like it should.
Written by a customer while visiting webroot.com
Customer Rating
3
Decent
on January 10, 2023
Posted by: JohnDowe
The only reason I am reviewing this is so that Webroot will leave me alone and stop spamming my email. It works. Nothing amazing.
Response from webroot.comBy Community, January 17, 2023
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Don C.
from California
Verified Purchase:Yes
I want a refund immediately!!!
Your indicator kept giving a red alert warning that I needed to renew for 2 weeks after I renewed. I called several times and left messages but no one ever got back to me regarding the problem, so I deleted the program from my PC, and went with anther AV product. For less money, all of my devices are covered and running faster - with a product that has a higher effectiveness rating than yours.
Please process my refund ASAP! Thank you.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, January 17, 2023
I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com