Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4 out of 5
4
(9,427 Reviews)
Open Ratings Snapshot
Rating breakdown 9,427 reviews
5 Stars
5,516
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,483
71%of customers recommend this product. 
(
866 out of 1,224
)
Best Buy Privacy Policy
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
3 out of 5
3
Help - it is not protecting me!
on December 7, 2022
Posted by: Sad & Frustrated!
Verified Purchase:Yes
Even Geek Squad couldn’t download it. Unprotected I was hacked immediately. Help me
Response from webroot.comBy Community, December 12, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5 out of 5
5
Does what its suppose to do.does what its suppose
on December 8, 2022
Posted by: Anonymous
Verified Purchase:Yes
It does what it suppose to do .does what its suppose to do
Written by a customer while visiting webroot.com
Customer Rating
2 out of 5
2
Struggling with downloading
on December 8, 2022
Posted by: BV Houten
Verified Purchase:Yes
I purchased a webroot product, but have not been able to traverse the web site to find out how to get it downloaded. To make things worse there is no way to get a rep to talk to. Remember not all customers are internet savvy.
Response from webroot.comBy Community, December 12, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5 out of 5
5
Great!!!!!!!!!!!!!!!!! product for protection
on December 9, 2022
Posted by: D Casey
from Torrance CA
Verified Purchase:Yes
Great protection on computers. Very easy to work with
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
4 out of 5
4
New user
on December 10, 2022
Posted by: Melvill
from Brainerd, MN
Verified Purchase:Yes
It was suggested i use this security for my personal computer by the IT guy at work, instead of Norton or McAfee. So far we’ve been happy with the protection.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
about the software
on December 12, 2022
Posted by: Erika Jordan
from Alhambra, CA
Verified Purchase:Yes
I could never use the program. The website where I needed to insert the key code to start was always unavailable to me
That is why I canceled the purchase I'm waiting for my money to be returned
Thanks anyway
No, I would not recommend this to a friend.
Response from webroot.comBy Community, December 16, 2022
This sounds like a keycode activation issue. When you open the interface and click on the "my account" cog wheel on the bottom right does it show the keycode that you just purchased? If not all you need to do is copy it in there and it will activate.

We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.

https://www.webroot.com/us/en/support/contact

Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
Need contact with help
on December 12, 2022
Posted by: Nottechsavvy
Verified Purchase:Yes
I keep getting notices to download things that I have not been able to do. I wanted a continuation of the service I have had for several years.
Response from webroot.comBy Community, December 16, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
Webroot Hates Customers
on December 14, 2022
Posted by: Michael LaPidus
from Chicago
Verified Purchase:Yes
Horrible onboarding. I paid and that was easy but tried to download and use and its beyond confusing-downright criminal. I tried emailing support, chatting with support and nothing has been resolved. They seem to hate customers. Help.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, December 16, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
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