Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,427 Reviews)
Rating breakdown 9,427 reviews
5 Stars
5,516
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,483
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Not happy.
Verified Purchase:Yes
There’s no way to speak to real person. The only way is if you are buying the product. I haven’t been able to download what i need to. My product still says expired.
I would recommend this to a friend!
Response from webroot.comBy Community, August 19, 2022
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Augusta GA
Verified Purchase:Yes
My computer had a “phishing” compromise and I did not know what to do. I remembered my Webroot subscription had expired on that particular computer and after a live chat upgrade my computer was fine, like nothing had happened to it.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Alan G
from Sacramento, CA
Verified Purchase:Yes
I'm still attempting to install my renewal of Webroot...since Aug. 1st....still no luck. I've had more than one key code, but it never installs. Last notified your office on Aug. 11th.
When and if I ever get it installed, I will certainly do a review!!!
When and if I ever get it installed, I will certainly do a review!!!
No, I would not recommend this to a friend.
Response from webroot.comBy Community, August 19, 2022
I’m sorry to hear you’ve had some issues with auto renewal. If you’d like to opt out of the auto-renewal, please use the following link: https://www.webroot.com/us/en/auto-renewal-optout
Written by a customer while visiting webroot.com
Posted by: Tom K
Verified Purchase:Yes
This product will save yourself a freight train full of trouble! I have had seasonal bank fraud, identity fraud, and tons of account information stolen. From 2012 I have had issue’s but now as of 3 years ago I have had nothing but pure safety.
Thank you Webroot you guys hold the lights up on the scammers!!
This is not a paid promotion, this is just pure awesomeness put together by Webroot.
Thomas K**
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
4
Renewal difficulties
on August 15, 2022
Posted by: Common user
Great protection but renewing is confusing and prompts customers to repeat renewal process again and again.
Written by a customer while visiting webroot.com
Posted by: StuMGB
from Venice, FL
Verified Purchase:Yes
Difficult to get started even though I have been a member for several years.
I would recommend this to a friend!
Response from webroot.comBy Community, August 19, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Posted by: Jay B
Verified Purchase:Yes
It is reliable but a bit annoying. I’ve alert reviewed for this year but I keep getting pop ups telling me that my subscription has expired. Not sure how to stop this.
Response from webroot.comBy Community, August 19, 2022
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
2
Not the product I was hoping for
on August 16, 2022
Posted by: Pugs
The last Webroot I had, I was able to clean up files and check the hardware.
The one I have now does not do that.
Very disappointed.
The one I have now does not do that.
Very disappointed.
Response from webroot.comBy Community, August 19, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com