Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,433 Reviews)
Rating breakdown 9,433 reviews
5 Stars
5,521
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,484
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
5
fast effective reasonably priced.
on March 6, 2022
Posted by: kevinleec
fast effective reasonably priced, use on all my devices, multiple desktops, laptops, tablets and phones. never any issues.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Lubbock, Texas
Verified Purchase:Yes
I had a real hard time trying to load the new number. After it said I did, the info. page still says expired.
Response from webroot.comBy Community, March 24, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Stever from NJ
Verified Purchase:Yes
Terrible software! Impossible to get any help on the phone. I bought 1 cd they sent me 2 and charged me twice! I plan on just disputing both charges and throwing their junk in the trash. Save your money!
No, I would not recommend this to a friend.
Response from webroot.comBy Community, March 24, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
2
unahppy customer
on March 9, 2022
Posted by: fawcett
Bought a product for my laptop and phone. Can't get any response from contact efforts to gain help to install on my phone. I've simply given up. Emails calls etc. Nothing works in terms of getting assistance
Response from webroot.comBy Community, March 24, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: spammy
Verified Purchase:Yes
I bought your package already but you keep sending me notifications that, "I'm not protected so renew now." I already paid! Stop pestering me!
I would recommend this to a friend!
Response from webroot.comBy Community, March 24, 2022
I'm sorry you're getting these messages - Please reach out to support to clear that up!
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Tacoma1
from Las Vegas Nevada
Verified Purchase:Yes
Unhappy with service. Will not download to my computer.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, March 24, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
2
Support is lacking
on March 13, 2022
Posted by: Dissatisfied customer994
I contacted technical support because the product was not playing well with my WiFi and VPN installed on a computer with Windows 10. I explained that I was having trouble connecting to the internet, so I used my phone’s tiny keyboard buttons to type a very detailed message describing the problem. I asked them to CALL ME, anytime, and provided the number and the only times when I would not be available. No one ever called me. Meanwhile, I uninstalled and reinstalled both products, and that seemed to fix the connectivity problem. Several days later, I received three emails. Two of them wanted me to call THEM again to tell them what the problem was. I already did that. The third one wanted me to leave a review because they are so happy to have me as a customer. Well, you’re not going to like my review, because all the advertising seems like empty words. To get 2 stars, you need to make at least half of an effort. To get 3 stars, you need to reply in a reasonable amount of time. To earn 4 stars, you need to show some competency. To get 5 stars, you need to fix the problem and convince me I didn’t just waste my money.
Response from webroot.comBy Community, March 24, 2022
I'm sorry to hear you've had these issues. Please find our support phone number in the below link:
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: andie
from MA
Verified Purchase:Yes
I have no idea whether I’ve implemented it. I’ve received numerous messages saying I haven’t. I’ve followed all download instructions. I’m totally frustrated.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, March 24, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com