Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,438 Reviews)
Rating breakdown 9,438 reviews
5 Stars
5,525
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,485
71%of customers recommend this product.
(
867 out of
1,225)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: CAR257
Verified Purchase:Yes
It’s reliable and I have used webroot for more than 10 years.
Written by a customer while visiting webroot.com
Posted by: Disapoointed
Verified Purchase:Yes
I ordered and paid for Webroot service, yet still get notices in the lower corner of my computer telling me to order Webroot. Why?
Response from webroot.comBy Community, February 1, 2022
This should not be happening. Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Katherine M.
from Pleasant View, TN
Verified Purchase:Yes
I renewed my Webroot subscription for my laptop and my phone. They sent me a CD but neither of them have a CD portal. This is useless to me.
Response from webroot.comBy TylerM, Webroot, January 25, 2022
Hello, I'm sorry you are having issues with installation.
Does your subscription still say expired? You do not need to install a new version of Webroot as it is always up to date. Click on the cogwheel under my account on the bottom right of the interface and it should tell you how many days you have left.
You can always download our software from our website.
We're more than happy to help explain or show you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Does your subscription still say expired? You do not need to install a new version of Webroot as it is always up to date. Click on the cogwheel under my account on the bottom right of the interface and it should tell you how many days you have left.
You can always download our software from our website.
We're more than happy to help explain or show you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
1
Might be user error, but I wish it was simpler
on January 23, 2022
Posted by: Musikel
from Cleveland oh
Verified Purchase:Yes
Unable to install. I had webroot prior to this. Was charged from previous subscription and it wasn’t working so I bought the whole package again, uninstalled the old one, tried to install the new one and now I’ve wasted my money twice. I’m disappointed and frustrated
I would recommend this to a friend!
Response from webroot.comBy TylerM, Webroot, January 25, 2022
Hello, I'm sorry you are having issues with updating new keycodes. You do not need to uninstall, to install a new keycode.
We're more than happy to help you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
We can also combine your active keycodes so you don't lose anytime
Thanks!
We're more than happy to help you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
We can also combine your active keycodes so you don't lose anytime
Thanks!
Written by a customer while visiting webroot.com
Posted by: Chunky
from Columbia SC
Verified Purchase:Yes
Have yet to get last pass password manager to work
I would recommend this to a friend!
Response from webroot.comBy TylerM, Webroot, January 25, 2022
Hello, I'm sorry you are having issues with last pass.
We're more than happy to help you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
We're more than happy to help you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Posted by: RJ RJ
from Virginia Beach VA
Verified Purchase:Yes
I recently purchased Webroot (renewed subscription). I renewed it prior to it expiring but had received emails telling me to renew. Now I am plagued with email after email telling me to renew Webroot even though I have done exactly that
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 1, 2022
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Mark Jares
from Maple Grove, MN
Verified Purchase:Yes
I could not tell if I was successful in downloading the protection. I called technical support and they confirmed that Webroot is installed on my computer.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Internetsafeuser
from WI
Verified Purchase:Yes
Very easy to install and affordable! Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting webroot.com