Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,455 Reviews)
Rating breakdown 9,455 reviews
5 Stars
5,534
4 Stars
1,317
3 Stars
704
2 Stars
413
1 Star
1,487
71%of customers recommend this product.
(
867 out of
1,225)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: blu mundy
from Texas
Verified Purchase:Yes
I have used Webroot for a long time and have in the past I was pleased but not now. On
Dec. 19,2021 I renewed it again and I was charged Three Times for $53.01 all at the same
time. I have tried several times to see about the triple charges at the identical time of 7:42
P.M. I live only with Soc. Security and I don't know if I can continue this. Betty Blu Mundy
Dec. 19,2021 I renewed it again and I was charged Three Times for $53.01 all at the same
time. I have tried several times to see about the triple charges at the identical time of 7:42
P.M. I live only with Soc. Security and I don't know if I can continue this. Betty Blu Mundy
I would recommend this to a friend!
Response from webroot.comBy TylerM, Webroot, January 31, 2022
Hello,
I'm sorry for the multiple charges. Rest assured we can fix this no problem.
Please contact us by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
I'm sorry for the multiple charges. Rest assured we can fix this no problem.
Please contact us by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
What I want is a refund. You charged me twice, and my grandson said I didn’t need Webroot because I already have McAfee. Please give me my money back.
Response from webroot.comBy TylerM, Webroot, February 1, 2022
Hi,
I'm sorry there was an issue with a double billing, and we can get you a refund no problem.
We're more than happy to help you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
I'm sorry there was an issue with a double billing, and we can get you a refund no problem.
We're more than happy to help you by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Posted by: Koovals
from Edenton NC
Verified Purchase:Yes
Have used Webroot for over 7+ years with no problems. Reasonably priced a big plus.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Mike and Pat
Verified Purchase:Yes
We've been using Webroot for several years and it's the best Internet Security we could ever want. Excellent product and great company!
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
1
have no idea how I have this but I want it stopped
on January 3, 2022
Posted by: Anonymous
from west frankfort, illinois
Verified Purchase:Yes
I want to discontinue this. Have no idea how I got it.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 1, 2022
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Dallas, TX
Verified Purchase:Yes
I'm trying to install my new Webroot which I just purchased, but when I try to put in my code which shows I purchased a new plan, it won't take it, so I'm without protection.
Response from webroot.comBy Community, February 1, 2022
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: midmo
from Missouri
Verified Purchase:Yes
I paid for 1 year subscription that was to cover 3 computers. I was unable to upgrade any of the 3 computers. I have not contacted Webroot support yet. Hopefully they can help me get the product installed.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 1, 2022
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
Can’t download the security system-tried several times-no success-poor instructions
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 1, 2022
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com