Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,433 Reviews)
Rating breakdown 9,433 reviews
5 Stars
5,521
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,484
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
4
PC security
on September 13, 2020
Posted by: Nonya
Pretty good protection. Does't intentionally infect my computer to try and sell me more protection.
Response from webroot.comBy Community, September 18, 2020
Haha, we try to maintain Webroot as an effective "background" process - we don't want to bother you with protection!
Written by a customer while visiting webroot.com
Customer Rating
5
Webroot
on September 22, 2020
Posted by: Joanne M
Great product, runs in the background as I am doing other things. Keeps all 3 of both my husbands and my laptops running great
Response from webroot.comBy Community, September 28, 2020
Glad to hear it - thanks for the review!
Written by a customer while visiting webroot.com
Customer Rating
5
Does not consume system resources
on September 23, 2020
Posted by: Heartbeat
Great product. Stops the threat before it arrives
Response from webroot.comBy Community, September 28, 2020
Thanks for leav ing a review for us!
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent Product
on September 24, 2020
Posted by: Vulcan
Being a loyal long-term customer, I think your product is top tier. Things I like: very fast scans, finds a lot of malware types, automatically updates, and very light-weight client. Things you could improve: automatic renewals. I didn't use the auto-renewal this year because I changed my coverage, so my license number changed. However, your auto-renewal system sent me several messages warning me that I did not renew: "For 2 weeks, your computer has been unprotected and at risk of being targeted by cybercriminals. It’s a matter of when, not if, the next big cybersecurity breach will happen. Count yourself among the protected by renewing now." This is really very minor and I'm bringing it up based on its nuisance value only.
Response from webroot.comBy Community, September 28, 2020
Thank you so much for the useful feedback! We really appreciate it!
Written by a customer while visiting webroot.com
Customer Rating
4
Working well
on September 25, 2020
Posted by: Lindy Lou
Easy to install. I have it on all my devices. This was recommended by a computer fix it guy after my previous product got infected with a trojan. I've had it for a few months now and it is doing its job. I wish it had a clean up function like my other one did. That's the only thing I miss.
Response from webroot.comBy Community, September 28, 2020
Our premium product does actually have a clean up function: https://www.webroot.com/us/en/home/products/complete
Written by a customer while visiting webroot.com
Customer Rating
2
waste of money
on October 27, 2020
Posted by: SecurityConsciousGuy
This product really doesn't do anything. You might think it is, but nothing really happens. Connection with Geek Squad makes it a money maker....but no real value.
Written by a customer while visiting webroot.com
Customer Rating
4
Good protection but what about solutions?
on November 1, 2020
Posted by: Argdude
Over years I have never suffered any kind of attack. It came highly regarded by the IT manager of a major corporation.
I would like a section for fixing what it finds.
I want Webroot to add a Windows repair tool kit to my protection. Want to eliminate processes that are not needed. But windows is so complex that it is dangerous to get rid of them lest we get rid of a process that the computer won't work without it.
A Webroot process manager tool would be great to get rid of the ones that put themselves on Windows that take up resources that we did not ask for.
I would like a section for fixing what it finds.
I want Webroot to add a Windows repair tool kit to my protection. Want to eliminate processes that are not needed. But windows is so complex that it is dangerous to get rid of them lest we get rid of a process that the computer won't work without it.
A Webroot process manager tool would be great to get rid of the ones that put themselves on Windows that take up resources that we did not ask for.
Response from webroot.comBy Community, November 4, 2020
Thanks for all of the useful feedback!
Written by a customer while visiting webroot.com
Customer Rating
2
Installation not intuitive.
on November 12, 2020
Posted by: Mr Moose
While I like the software the installation procedures for multiple devices is very difficult to understand. While not an IT pro I work with computers everyday and have a good understanding of how to install and setup applications. I found yours to be very complicated and still have a PC that I can't get installed on.
Response from webroot.comBy Community, November 17, 2020
Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com