Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,433 Reviews)
Rating breakdown 9,433 reviews
5 Stars
5,521
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,484
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
5
Joe Allen Review
on November 3, 2019
Posted by: Joe Allen
I've only had webroot for a few months.But so far,I am satisfied.
Response from webroot.comBy Community, November 26, 2019
Hey there Joe,
Welcome to the team! I'm glad you're having a positive experience using Webroot so far. If you ever have questions or concerns, please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Keenan - Community Specialist
Welcome to the team! I'm glad you're having a positive experience using Webroot so far. If you ever have questions or concerns, please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Keenan - Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
3
Android Tablet Not Compatible
on November 8, 2019
Posted by: Kan54
Works fine on my PC, but can't get protection on my tablet to install. Says Web Browser App that it wants me to download, is not compatible. So I worry.
Response from webroot.comBy Community, November 26, 2019
Hey there,
Our support department would love to help you out! Please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Our support department would love to help you out! Please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1
on November 9, 2019
Posted by: deehow
from Redlands;Ca 92374
Gender:Female
I bought webroot over a month ago and it came with no directions. I received the disk
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from webroot.comBy Community, November 26, 2019
Hey there,
I'm sorry to hear you're having difficulties installing Webroot. Fortunately, you have access to free tech support with us! Please contact them at: https://www.webroot.com/us/en/support/home-contact
They will get you all set up!
I'm sorry to hear you're having difficulties installing Webroot. Fortunately, you have access to free tech support with us! Please contact them at: https://www.webroot.com/us/en/support/home-contact
They will get you all set up!
Written by a customer while visiting webroot.com
Customer Rating
5
awful website to maneuver
on November 9, 2019
Posted by: slate
Your website is hard to navigate: i paid for renewal over the phone with an agent
which was great, however it did not reflect on my computer and the system still constantly reflects nothing being paid and it does say subscription active...
which was great, however it did not reflect on my computer and the system still constantly reflects nothing being paid and it does say subscription active...
Written by a customer while visiting webroot.com
Customer Rating
4
Excellent product except the renewal process
on November 13, 2019
Posted by: AdamRocks
This product is excellent at what it does until it doesn't. When the subscription expires, you get a pop-up for 30 days even after renewing. For some strange reason, it lost the renewal key after the 30 days and I just noticed that I need to put the new key in to activate. Not sure how long I was exposed, but appears to be fine after reactivating with new key. I've owned this product for over 5 years. Stop the pop-ups after activation with new key!! I know you can toggle that flag!
Written by a customer while visiting webroot.com
Customer Rating
5
Twelve years protection.
on November 17, 2019
Posted by: Lalas63
As i write in title nothing less than twelve years of protection.
I have test all that years many antvirus. Some are better in test labs, some are more fabulous. But noone have good protection, easy of use and be light.
Nothing less than the best all that years.
I have test all that years many antvirus. Some are better in test labs, some are more fabulous. But noone have good protection, easy of use and be light.
Nothing less than the best all that years.
Response from webroot.comBy Community, November 26, 2019
Hey there,
Thanks for writing this review and thank you for being a loyal customer for 12 years! We're happy to have you on Team-Webroot.
Regards,
Keenan - Community Specialist
Thanks for writing this review and thank you for being a loyal customer for 12 years! We're happy to have you on Team-Webroot.
Regards,
Keenan - Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
5
Great Product
on December 5, 2019
Posted by: pjams
No issues with Webroot! I had other problems before with other providers....but Webroot has so far proven to be a great internet security!
Response from webroot.comBy Community, December 9, 2019
Thank you so much for your review! I'm curious what problems we were able to solve for you that other products were lacking in. Either way, welcome to the team!
-Webroot Community Specialist
-Webroot Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
4
Webroot has NOT expired.
on December 13, 2019
Posted by: Geeec
I have paid for my subscription on line. And the little reminder keeps popping up
saying, my subscription has expired. Maybe I should have bought my Webroot from the store.
saying, my subscription has expired. Maybe I should have bought my Webroot from the store.
Response from webroot.comBy Community, December 18, 2019
This is a glitch I've seen before and our support team can help you with this! Please reach out to them here: https://www.webroot.com/us/en/support/home-contact
Thanks!
-Webroot Community Team
Thanks!
-Webroot Community Team
Written by a customer while visiting webroot.com