Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,427 Reviews)
Rating breakdown 9,427 reviews
5 Stars
5,516
4 Stars
1,313
3 Stars
703
2 Stars
412
1 Star
1,483
71%of customers recommend this product.
(
866 out of
1,224)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Customer Rating
3
doesn't work
on July 2, 2019
Posted by: robbie
doesn't work with McAbee, it keeps telling me to remove one or the other anti virus programs
Response from webroot.comBy Lara, Online Community Team, July 3, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
it gives protection but...
on July 3, 2019
Posted by: drjay
While it does protect the system it is over enthusiastic. i have been using a spam fighting program for several years and when it had to be reinstalled webroot felt some of the files were malicious. i opted to remove them from quarantine also to click on the allow buttons and then put those files and the folder in which they were installed on the whitelist. even with doing all of this when webroot scans my system it keep flagging these files. it has caused a lot of wasted time
Response from webroot.comBy Lara, Online Community Team, July 11, 2019
It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Great security
on July 3, 2019
Posted by: John
I have had Webroot for years and so far I have had no issues
Written by a customer while visiting webroot.com
Customer Rating
1
Doesn’t Work
on July 4, 2019
Posted by: Unhappy
Loaded it from web with code. Doesn’t work. Loaded it from CD. Doesn’t work. Waste of time and money.
Response from webroot.comBy Lara, Online Community Team, July 11, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
5
Doesn't slow me down and so far. so good
on July 4, 2019
Posted by: JeanfromPA
I used another security program for years and liked it becuase it was not invasive, easy to use, and didn't slow down my activity. And then I was hacked. After seeking advice from a few porfessionals, I chose Webroot. I hardly know it's there but it so far so, so good.
Written by a customer while visiting webroot.com
Customer Rating
5
can't imagine choosing any other product
on July 5, 2019
Posted by: bookwriter
I haven't had a single virus or malware problem since going with Webroot years ago. It's constant protection, and so easy to use. The only sweat I've had is when I re-up my subscription, and sometimes that's created a problem or two. (Not for long.)
Highly recommend--especially in these hacker-prone days--A+ on performance.
Highly recommend--especially in these hacker-prone days--A+ on performance.
Written by a customer while visiting webroot.com
Customer Rating
5
Can't tell if I have actually renewed
on July 6, 2019
Posted by: Lisa
I paid for your service when prompted that my subscription was over. You took my money but everytime I log in my computer tells me that my subscription has lapsed and I have no coverage. Help!
Written by a customer while visiting webroot.com
Customer Rating
5
Best Protection Ever
on July 8, 2019
Posted by: Stan
This is the best security protection we have ever had. Tried a couple of others years ago that did not keep us secure. Webroot is by far the best protection out there. And the price is right!!!
Written by a customer while visiting webroot.com