Customer reviews from webroot.com
Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Average customer rating
4
(9,404 Reviews)
Rating breakdown 9,404 reviews
5 Stars
5,503
4 Stars
1,311
3 Stars
699
2 Stars
411
1 Star
1,480
71%of customers recommend this product.
(
865 out of
1,222)
Customer Reviews for Webroot - SecureAnywhere Internet Security (3-Device) (1-Year Subscription)
Posted by: Irfan
from India
Gender:Male
Excellent Protection! But unfortunately it is not letting me renew / upgrade due to some glitch in webroot's payment gateway. I am feeling sad to go! I have been a user for over a decade. Its an irony that I am not able to make the payment, despite all possible trials and I wasted almost 2 hours.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy Community, July 13, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Posted by: philp
I feel secure anywhere with webroot prtecting me. Thankyou so so so so much for ,protecting me.
Response from webroot.comBy The Webroot Team, July 8, 2024
Thank you for the great review, it's our pleasure to protect your digital life!
Written by a customer while visiting webroot.com
Customer Rating
1
EXTREMELY poor.
on February 17, 2020
Posted by: Feliciter Audet LLC
This product completely messed up a new (2019) computer. It completely prevents a wireless Sonos system from functioning properly, it completely prevents a laptop from communicating with a wireless printer. The software is absolutely terrible. HOPEFULLY I will be able to COMPLETELY UNINSTALL the software so there is NO trace of this waste of money and time remaining on the once great computer.
Response from webroot.comBy Community, February 19, 2020
I'm sorry to hear you had some compatibility issues after installing Webroot. This is something that our Support department will be able to help you out with - Please contact them via phone or email here: https://www.webroot.com/us/en/support/home-contact
Thanks!
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1
WHAT IS IT SUPPOSED TO DO?
on June 10, 2021
Posted by: CHARLIE
I AM VERY UNHAPPY WITH THIS PRODUCT, IT IS CONFUSING FOR ME. WHAT IS IT SUPPOSED TO DO? HELP ME? I THINK NOT!!
Written by a customer while visiting webroot.com
Posted by: Romy
I have been purchasing this product for several years now and find that it is a very good product. I have family members now purchasing.
Written by a customer while visiting webroot.com
Customer Rating
2
Overpriced
on June 11, 2018
Posted by: Richard
Fair protection. Removed 6 threats in 1 year.
After each year's renewal, have to redownload and install program because it stops working.
Does not remove adware at all, better protection from (free) Super Spyware or (free) Malware Bytes which removed over 200 threats per day.
Does not remove unwanted cookies, bloatware, unwanted registry entries, or temp/log/history/search files; better protection from (free) CCleaner.
Does not remove viruses resident in com surrogate; need to run (free) Rogue Killer to get rid of them.
So what protection am I paying for if I have to clean my system with these other (free) programs?
After each year's renewal, have to redownload and install program because it stops working.
Does not remove adware at all, better protection from (free) Super Spyware or (free) Malware Bytes which removed over 200 threats per day.
Does not remove unwanted cookies, bloatware, unwanted registry entries, or temp/log/history/search files; better protection from (free) CCleaner.
Does not remove viruses resident in com surrogate; need to run (free) Rogue Killer to get rid of them.
So what protection am I paying for if I have to clean my system with these other (free) programs?
Response from webroot.comBy Lara - Webroot Community Support Team, Online, June 12, 2018
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Posted by: Ajay Ravi
from Auckland, NZ
Verified Purchase:Yes
Easy sign-in and the security product works fabulous. Multiple add-on options is easier to understand and helped me to pick a best one that suits my needs.
Written by a customer while visiting webroot.com
Customer Rating
1
Useless
on June 26, 2020
Posted by: Trish1930
from Brooklyn, NY
Gender:Female
46 of my Google Chrome passwords were compromised last week through Google extensions. What am I paying for???
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, June 29, 2020
Webroot does not prevent your data from being leaked if that data was in the hands of another company. Please direct your blame at the companies that had their servers breached.
Written by a customer while visiting webroot.com