Customer reviews from webroot.com
Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Average customer rating
4.3
(3,752 Reviews)
Rating breakdown 3,752 reviews
5 Stars
2,667
4 Stars
417
3 Stars
225
2 Stars
106
1 Star
337
69%of customers recommend this product.
(
426 out of
620)
Customer Reviews for Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Customer Rating
1
incredibly bad
on December 16, 2020
Posted by: Paul hib
Gender:Male
Over an hour trying to install Have uninstalled and want to stop pending credit card charge
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Community, December 21, 2020
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Complete Trash System
on November 19, 2021
Posted by: GradyM
from Rhode Island
wont actually let you login to your account. Auto-renews without any way to cancel. Since your unable to login it wont let you use multiple devices. Complete trash program
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Pleasant Hill, CA
Verified Purchase:Yes
I have used Webroot for some time now but my recent renewal experience drove me away. They took my money without a problem but getting the update to install, or even show up in my account was a complete failure. Trying to contact Webroot to fix the problem was even more of a disappointment. Online contact options were limited to pre-canned replies that did not address my problem. Phoning them also got only pre-recorded responses except one option that threw me into a phone queue of unknown length. I gave up after 10 minutes on hold and decided to eat the $70 since I couldn't get ahold of them to request a refund either.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, April 12, 2022
I'm sorry to hear you had difficulty contacting support. Were you contacting them during business hours? Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Kenny G
from Indiana
Gender:Male
Verified Purchase:Yes
I am giving it four stars because I haven't had it that long. It starts out a little slow when cleaning, but speeds up. My computer is still running faster than before. It seems to be doing its job when I using the computer.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent Security - Peace of Mind
on February 15, 2024
Posted by: Jeff S
from New York, NY
Gender:Male
Verified Purchase:Yes
Excellent Security - so glad our devices are protected. Never had an issue with Webroot.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: TS9580
from Indiana
Gender:Male
Verified Purchase:Yes
I have had the software for many years.
I have no issues with it and trust the developers to keep up the great work!
Thank You All.
I have no issues with it and trust the developers to keep up the great work!
Thank You All.
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, December 23, 2024
Thank you for your feedback! We appreciate your Webroot subscription renewal and look forward to serving you in the future.
Written by a customer while visiting webroot.com
Posted by: Jerry Michaels
from Texas
Gender:Male
Verified Purchase:Yes
Very negative renewal experience. Feel like I wasted my money, certainly wasted my time. Very aggravating .
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Customer Rating
4
great protection at a fair price, thank you.
on January 29, 2025
Posted by: J D Houston
from LeBlanc, LA.
Gender:Male
Verified Purchase:Yes
my son in law put this on my puter, works very well, have had no problems with it.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com