Customer reviews from webroot.com
Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Average customer rating
4.3
(3,749 Reviews)
Rating breakdown 3,749 reviews
5 Stars
2,666
4 Stars
415
3 Stars
225
2 Stars
106
1 Star
337
69%of customers recommend this product.
(
426 out of
620)
Customer Reviews for Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Posted by: Kenna
I am very impressed with Webroot Internet Security! I have not had any issues with it and it scans my computer quickly and more efficiently than the product I used to use.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from flagler beach fla
Gender:Male
Verified Purchase:Yes
your software suit will not remove viruses or malwqrecks,
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, July 15, 2024
Your rating indicates that your experience with Webroot fell short of expectations, and we apologize if it did. To address any issues you may have encountered, please visit https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
1
Renewal Nightmare
on September 26, 2024
Posted by: NC Canvas
from NC
Gender:Male
I have been using Webroot for about a year and it is time to renew my subscription. The online renewal program rejects my renewal for info I have entered that is "invalid", although I know it is valid. And worse, the program clears ALL fields and you have to reenter everything again, even though it was correct the first time. I will not be renewing Webroot or using it in the future.
Written by a customer while visiting webroot.com
Customer Rating
3
The "new" version with a red dashboard is trouble.
on November 22, 2024
Posted by: vanishing customer
from U.S.
Verified Purchase:Yes
We root has a problem with the latest version. Ever since I renewed my subscription which downloaded a new version with a red status panel, we root locks up my computer and will not work. I have to try to shut down protection and turn off the program so I may reload Webroot and have it function again. This problem occurs regularly, at least three times a week. The previous dashboard, without a red colored panel was more reliable and did not give me problems. The new version is buggy.
No, I would not recommend this to a friend.
Quality
2
Value
2
Written by a customer while visiting webroot.com
Customer Rating
1
TRIPLE CHARGED STILL NO REFUND- SUPPORT HORRIBLE
on December 2, 2024
Posted by: Bateman Accounting
from Texas
Gender:Female
Verified Purchase:Yes
Your support team is rude and not helpful, Run around.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Texas
Gender:Male
Verified Purchase:Yes
I have used Webroot for two 1 year sessions now, and true...they set the daily scans for about each 2 hours of internet connectivity. Problem has been I am feeling that the scheduled scans are not deep enough, as I will on occasion run other software on the heels of Webroot's scans and will pick up things I feel they should have found. I should not have to run those scans.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting webroot.com
Posted by: Ed Chlapowski
from TX
Gender:Male
Verified Purchase:Yes
I was screwed out of my renewal monies because my card date had expired and I tried to update information on the card while still logged in from the failed attempt due to expirations date. after I updated the info it took the monies but did not down load. I had to go through the purchase again and I ended up being double charged. The 8 to 5 weekday number had no answer.....So
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Big Jim B
from Wiltshire, United Kingdom.
Gender:Male
Verified Purchase:Yes
I do not know how it happened, but I was scammed and had money taken fraudulently from my account, with Webroot fully updated and working. Luckily I noticed and reported it.
No, I would not recommend this to a friend.
Quality
2
Value
2
Written by a customer while visiting webroot.com