Customer reviews from webroot.com
Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Average customer rating
4.3
(3,547 Reviews)
Rating breakdown 3,547 reviews
5 Stars
2,511
4 Stars
396
3 Stars
218
2 Stars
99
1 Star
323
68%of customers recommend this product.
(
395 out of
583)
Customer Reviews for Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Customer Rating
1
Does not let me in
on May 2, 2022
Posted by: Anonymous
Does not let me in when I TRY TO RUN THE ANTIVIRUS
No, I would not recommend this to a friend.
Response from webroot.comBy Community, May 4, 2022
I'm sorry you are having trouble running Webroot. Please reach out to our support team via our phone: 1-866-612-4227
Written by a customer while visiting webroot.com
Posted by: Donna B
from Henderson, NV
Verified Purchase:Yes
I made 2 payments on 2 separate cards and I can't reach anyone to discuss. I sent an email regarding this and waiting for a reply. As far as your system works I'm having problems on that end too and I certainly don't think you guys are above the rest. I switched from Total AV for the same reason, no communication.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, May 9, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Anonymous
from fort lauderdale, FL
Verified Purchase:Yes
Never had another virus since using Webroot. The software takes care of everything with very little interaction.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Cat Mom
from Gillett, PA
Verified Purchase:Yes
I am completely comfortable using my computer to search for information, order products online, and pay bills with Webroot Secure Anywhere protection. I am notified when a website is safe immediately with a little green arrow. I would recommend Webroot Secure Anywhere to anyone needing internet protection.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: ????
Verified Purchase:Yes
For some strange reason I have inherited two, yes, 2 accounts. In fact I have had to pay twice, a payment for each one. Now I do not know which account is legal and which one is a fraud.
Written by a customer while visiting webroot.com
Customer Rating
3
Cumbersome
on May 14, 2022
Posted by: Hoagy
from Virginia
I tried to renew my subscription and had to jump through so many hoops that after an hour I still don't know if my sub scrimption is renewed or not, plus I have .three new key codes that I don't know what to do with
I would recommend this to a friend!
Response from webroot.comBy TylerM, Webroot, May 20, 2022
This sounds like a keycode activation issue. When you open the interface and click on the "my account" cog wheel on the bottom right does it show the keycode that you just purchased? If not all you need to do is copy it in there and it will activate.
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
4
Repeat customer protection
on May 15, 2022
Posted by: Noloss
The first time I had this I was just looking for protection. This is a great product and protected the systems very well.
Written by a customer while visiting webroot.com
Customer Rating
2
Wish I could ever login
on May 20, 2022
Posted by: smhf
I'm not confident this program does anything except tell me I'm locked out and never send the MFA code to my device. I am me. My password is saved. I can't renew you if you can't let me in. Not impressed.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, May 26, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com